Endoscopy Team Leader
Kingston and Richmond NHS Foundation Trust
Kingston upon Thames, KT2 7QB
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
The post holder will be a senior point of contact for the administrative function within the clinical services. The post holder will work as part of a...
- To lead/supervise the administrative team, in delivering a high quality administrative pathway for patients and staff at the Trust.
- To maintain diaries as required and create rotas.
- Input and look up data on Trust IT systems in accordance with Trust policy.
- Analyse and extract complex data sets from a number of different sources.
- Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
- Provide effective communication and problem solving both face to face and via telephone.
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- Attend admin team / departmental meetings on a regular basis.
- Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
- **Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Qualifications
Essential
- GCSE or equivalent in English, grades A-C
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Experience
Essential
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in the NHS/ healthcare
- Experience of supervising staff
- Experience of handling patient complaints
Desirable
- Experience of working in Endoscopy
Skills
Essential
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Ability to initiate & coordinate change to own working practices
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Good knowledge of speciality specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
- In depth understanding of medical technology appropriate to specialism
Desirable
- Thorough knowledge of healthcare administrative systems and processes
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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