Employee Relations Administrator
Isle of Wight NHS Trust
Portsmouth, PO6 3EN
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
"This vacancy is open to employees of Isle of Wight NHS Trust & Portsmouth Hospital University NHS Trust only" NHS Band 3 Salary: £25,760 - £27,476 pe...
Specific Core Functions
- Act as the first point of contact for all Employee Relations
queries received through the Employee Relations inbox, providing timely,
accurate and professional responses, escalating complex matters to the
appropriate member of the Employee Relations team where required.
- Manage and monitor the Employee Relations inbox, ensuring
queries are triaged, allocated, tracked and responded to within agreed service
standards, maintaining a high level of customer service for managers, staff and
trade union representatives.
- Maintain accurate records of Employee Relations cases
advice and correspondence within HR systems and databases, ensuring compliance
with data protection, information governance and record-keeping requirement.
- Produce regular and ad hoc Employee Relations reports
dashboards and management information, analysing trends relating to casework,
sickness absence, disciplinary matters, grievance cases, dignity at work
concerns, and other Employee Relations activity to support decision-making.
- Maintain spreadsheets, trackers and reporting tools to
support effective case management and service performance monitoring.
As the first point of contact for employee relations
enquiries, you will play a central role in triaging queries, coordinating
casework, managing formal hearing arrangements, and maintaining accurate
records to keep our people-focused service running seamlessly.
First Line Support: Manage the Employee
Relations shared inbox and phone lines. Respond to routine enquiries, provide
initial guidance on ER processes, and escalate complex issues
appropriately.
Casework & Hearing Coordination: Arrange
investigation meetings and formal hearings, manage complex diaries, book rooms,
assemble electronic hearing packs, and liaise with staff, managers, and trade
union representatives.
Formal Minute-Taking: Support complex HR
investigations by taking precise minutes during meetings, agreeing drafts with
senior colleagues, and sharing finalized copies with witnesses.
Data Management & Reporting: Maintain ER
trackers, databases, and HR systems. Produce regular and ad hoc management
information reports on casework, sickness absence, and grievances to aid
strategic decision-making.
Policy & General Administration: Assist with
updating HR policies, forms, and procedures alongside routine administrative
tasks (filing, correspondence, and record archiving).
For full job details and person specification
please refer to enclosed Job description.
Working as a partnership, both Isle of Wight NHS Trust and
Portsmouth Hospitals University NHS Trust have a shared vision for excellence
in care for our patients and communities; with a set of strategic aims
underpinning how we will achieve this.
The single corporate service is delivered across both
organisations. You may be based at either IWT or PHU and individuals may be
required to undertake business travel between sites. For leaders managing staff
across multi-site locations, you will need to be visible and provide in person
leadership. The arrangements and frequency will be agreed locally.
The health and wellbeing of our staff is at the forefront of
everything we do. We are proud to be able to offer our staff some fantastic
benefits including our on-site Nursery, access to our free Beach Hut for those
long summer days, our on-site Wellness Centre including a gym and a swimming
pool, access to our fantastic staff networks including LGBTQ, Race Equality and
DisAbility, and awards ceremonies to recognise your achievements. We believe we
can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.
Qualifications
Essential
- NVQ Level 3 in Business Admin, Human Resources, Customer Service, or equivalent experience.
- Good standard of general education, including GCSE (or equivalent) English and Mathematics.
Desirable
- CIPD Foundation Certificate, or a willingness to work towards it.
Experience
Essential
- Proven experience in an administrative or customer-focused role, ideally within Human Resources, Employee Relations, the NHS, or another large, complex organisation.
- Demonstrated experience managing shared inboxes, diary management, organising meetings, and taking accurate formal minutes.
- Experience maintaining accurate records, handling highly confidential/sensitive data, and producing management information, dashboards, or spreadsheets.
- Hands-on experience using HR Information Systems (such as ESR, Allocate, Trac, or equivalent).
Desirable
- Experience of working within Human Resources or Employee Relations.
- Experience of using HR Information Systems (ESR, Allocate, Trac or equivalent).
- Experience of producing management information, dashboards or workforce reports.
- Experience of working within the NHS or another large complex organisation.
Skills and Knowledge
Essential
- Advanced proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), with competence in Excel for tracker maintenance and reporting.
- Exceptional verbal and written communication skills, with an ability to interact sensitively, professionally, and tactfully with diverse stakeholders.
- Excellent organizational skills, precision, and high attention to detail, with the ability to work independently, prioritize competing demands, and meet tight deadlines.
- Solid understanding of data protection, confidentiality, information governance requirements, and structured record management.
- Knowledge of Employee Relations processes, procedures, NHS Terms and Conditions, and workforce metrics (or the ability to quickly develop this knowledge).
Desirable
- Knowledge of NHS Terms and Conditions, HR policies and Employee Relations procedures.
- Knowledge of workforce metrics and reporting requirements.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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