Emergency Services Receptionist
University Hospitals Plymouth NHS Trust
Plymouth, PL6 8DH
Salary
£25,272
Contract
Fixed-Term
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
Emergency Services Receptionist An exciting opportunity has arisen to join our expanding team of Band 2 Receptionists within Emergency Services at UHP...
The post holder will be responsible for the timely and accurate registration of patients, booking appointments, and undertaking a range of administrative duties to support the effective running of the service. The role will involve working within a busy reception environment, ensuring a professional and patient-focused service at all times.
The reception service operates 7 days a week, and the post holder will be required to work a range of shifts, including evenings and weekends, in line with service needs.
Reception Duties
- To receive and welcome patients and relatives to the department and direct to the waiting area.
- Book in all patients attending the Emergency Services on EPIC and ensure the necessary documents are available before triage.
- When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
- Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.
- Completion of the assault screen for external auditing.
- Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.
- Understand the process of booking in overseas patients, done via EPIC.
- Use EPIC to print wristbands.
- Use EPIC for the transfer/discharge of patients.
- Book in unknown patients using the unknown patient process.
For further details please see the attached JD.
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Qualifications
Essential
- GCSE Maths and English grades 4-9 (A-C)
- NVQ Level 2 in relevant subject or equivalent demonstrable experience
Desirable
- European Computer Driving Licence
Knowledge & Experience
Essential
- Previous demonstrable experience carrying out administrative duties
- Previous demonstrable experience working with the general public, in a customer-oriented role
Desirable
- Similar clerical experience within a healthcare organisation
- o Previous demonstrable experience using Patient Management System
Aptitude & Abilitites
Essential
- Numerate, literate.
- Good computing skills, including email and Microsoft Office
- Able to enter data accurately onto the computer.
- Proven ability to work well within a busy environment
- Proven ability to travel between sites
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related