Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust
Nottingham, NG8 6PYView on map(opens Google Maps in a new tab)
Salary
£25,760 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
3 days leftJob description
999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor You will commence as a band 3 'Emergency Medical Advis...
What does a 999 Call handler do?
Based at the Emergency Operations Centre in Nottingham you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.
With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.
Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.
The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.
Please see the attached guide to help you complete a robust application form. See attachment 'Support with your EMA application using TRAC'
Successful applicants will be invited to an online assessment on the 28/10/26 following a successful assessment you will be invited to interview on the 07/11/26.
Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.
Some elements of the training may be virtual or off site. Please bear this in mind before applying.
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.
It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:
- - Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
- Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
- We are a uniformed service and uniform will be provided.
- Expert training and support from our dedicated in-house education team.
- Enrolment into the NHS Pension Scheme.
- Occupational Health support along with an Employee Assistance Programme
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Childcare vouchers
- Peer to Peer support networks
- An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
- A first-class employer, promoting equality, diversity and inclusion of our employees.
Qualifications and Experience
Essential
- 3 GCSE's (or equivalent e.g. Level 2 qualification) including English (Grade C / 4 or above) or can demonstrate equivalent relevant experience
- Experience of working with computers
- Experience of working with the general public
- Excellent interpersonal skills
- Displays an ability to pay attention to detail
- Excellent Communication skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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