Embassy Patients Coordinator

The successful post holder will be responsible for:

For further information please refer to the job description and personal specification

To manage and act as the main point of contact for enquires from prospectivepatients, clinical teams, embassies, and relatives and to act as a call coordinator forthe International Centre.

Prepare the clinic list every morning and send it to the Arabic Advocates teamto be aware of the activities on the day. Action the radiotherapy morning list. Filter and action the mornings patients daily list which is provided by the LOGTeam as a priority task first in the morning, as the list contains updatedinformation regarding log status, add on and cancelled appointments on theday at a short notice. Filter any urgent list provided by the LOG Team in the afternoon and in theevening. Place CD requests and communicate with the PACS and collect the CD onceits ready. Make sure that the CD is signed for by the patient or their escort oncollection and store the sign off sheet for reference. Place Histopathology requests and communicate with the laboratory andcollect the blocks/slides from the lab once they are ready. Make sure that theHistopathology is signed for by the patient or their escort on collection andstore the sign off sheet for reference. Prepare the final medical folder for the patient by the end of their treatmentjourney and coordinate with couriers occasionally for the purpose ofcollection. Facilitate to connect patients with the Hospital Macmillan Hotline. Obtaining prescriptions from the Stoma department and update patient andsponsor accordingly.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Qualifications/Training

Essential: - Fluent in written and spoken Arabic; - Educated to A-level or equivalent; - Competent user of Microsoft Office

Experience

Essential: - Experience of working in an environment providing direct customer service; - Appreciation of customer attitudes and expectations from diverse backgrounds

Desirable: - Experience of working within a hospital or medical setting

Personal Attributes

Skills, Knowledge and Abilities

Essential: - Ability to speak Arabic fluently; - Excellent communication and interpersonal skills; - Experience of effective team working

Desirable: - Knowledge of NHS and private health care systems

Other Requirements

Essential: - Ability to work independently of supervision, on own initiative; - Ability to work in a pressured environment