Elective Care Telephonist
Harrow Health CIC
Rickmansworth, WD3 1RL
Salary
£24,785
Contract
Permanent
Hours
Not specified
Closing date
14 September 2026
14 days left
Job description
We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling ...
Based at our office
in Rickmansworth, you will take responsibility for effective managing patients
bookings, the triage process and using the E-referral service. This is a busy
role, with lots of time spent on the phone liaising with patients and booking
their appointments. You will need to have a proactive approach and be happy to
pitch in and support other services as well as your own, depending on the
business requirements.
- Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
- Managing patients bookings, triage process and using e-referral service and provide secretarial support.
- Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
- Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
- Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
- Assist in the collection of activity and audit data to support monthly reporting and invoicing.
- Ensure services meet their KPIs
- Attend various locations such as the Walk in centre and Clinics.
- The role will involve call handling and back office support functions
- To undertake other administrative tasks as required for other clinical services which may commence/ be developed.
General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required
Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services
Using E-Referral System and EMIS Web
Support and provide feedback to Senior Coordinators/Service Manager
Harrow Health CIC
Our Vision
To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.
Skills
Essential
- Excellent Communication Skills both written & verbal
- Polite telephone manner
- Microsoft (Word, Excel) Literate
- Excellent Attention to detail
- The ability to remain calm under pressure
Desirable
- Understanding of information governance and patient confidentiality
Qualifications
Essential
- - GCSE grade A to C in English and Maths
Desirable
- - Experience with patients/ experience in customer service
Experience
Essential
- Polite telephone manner
- Excellent Communication Skills both written & verbal
Desirable
- Knowledge of NHS Systems - EMIS Web, e-Referral System
- Previous experience of a similar role
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related