Elective Access Co-Ordinator inpatients

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To coordinate the workload for the Access Administrators and Call Centre Operatives

Complete daily reviews of theatre utilisation across the specialities identifying where cases need to be added

To identify daily where capacity cannot be utilised and escalate as appropriate.

Provide staffing rotas for Administrators with the support of Elective Access Booking Manager

Ensure that patients appointments for Pre-assesments are booked

Ensure all My Pre-op Links are sent within the Team

Create reports using IT applications using Microsoft Products..

Ensure all patients are verbally accepted and comments reflected in careFlow

Ensure all validation letters for TCIs are sent out in a timely fashion

Ensure all PL2 patients are dated with timeframe prior to breech date

Ensure all attendance and Theatre Actions are completed weekly following on from Theatre Meeting

Ensure all on the day cancellations are dated within 28days

Circulate upcoming procedures for the upcoming 2 weeks to Care Groups and Consultants

Co-ordinating work for Administrators, by monitoring Patient Tracking List (PTL) and long waiter reports to ensure patients are dated and appointed timely and in strict date order under direction of Elective Access Booking Manager

Work with Elective Access Booking Manager to maintain departmental KPIs.

Handling of outgoing post, ensuring that patient appointment letters/TCI letters are posted timely following scheduling or booking of appointment.

Demonstrate own job role tasks to new staff, bank/agency staff and/or students within Easi-book

Contribute to an efficient running of all services related to the job ensuring that confidentiality and data protection adhered to

Have a full working knowledge of the Organisations Patient Management CareFlow, Ultramed, Envoy and skills and knowledge maintained to ensure effective service delivery.

Represent the team for meetings held across the trust, appropriate to banding.

Ensure staff member is allocated to calls daily and calls do not exceed the 10% call abandonment rate

Have an awareness of 18 week RTT and its implications with regards to appointing/cancelling/rescheduling appointment.

Use of email in an effective and professional manner to communicate with departments, clinical and non-clinical colleagues.

Ensure that defective equipment is reported to IT Service Desk

Under take other ad-hoc duties as requested in line with grade of the post.

Attend regular team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Education

Experience

Skills