EFM Helpdesk Administrator/ Operator

The EFM Helpdesk Operator provides a responsive and customer-focused helpdesk service, acting as the first point of contact for Estates and Facilities enquiries across the Trust.

You will receive, record and prioritise service requests, allocate jobs to the appropriate teams or contractors, monitor progress and provide timely updates to service users.

The role requires effective communication, accurate record keeping and the ability to manage competing priorities while supporting the delivery of safe and efficient Estates and Facilities services.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Training and Qualifications

Essential: - Good standard of general education (GCSEs or equivalent, including English and Maths); - IT literacy (e.g. Microsoft Office systems)

Desirable: - NVQ Level 2/3 in Business Administration or Customer Service (or equivalent); - Relevant helpdesk or CAFM system training

Experience

Essential: - Experience of working in a customer service or administrative role; - Experience of handling enquiries via telephone, email or digital systems

Desirable: - Experience within an Estates & Facilities or NHS environment; - Experience of using helpdesk or CAFM systems

Knowledge and Skills

Essential: - Good communication and interpersonal skills; - Ability to prioritise workload and work under pressure; - Accurate data entry and attention to detail

Desirable: - Understanding of Hard FM and Soft FM services; - Problem-solving skills and ability to use initiative