Divisional Director of Operations

• Lead the operational function of the division in line with the Trust's operational plan and strategy.
• Work collaboratively within a triumvirate team (Divisional Director, Director of Nursing, Medical Director) to deliver standards and financial targets.
• Develop and deliver the division's business plan, workforce plan, and complex business cases.
• Drive system-wide transformation and collaborate with partners across the local health economy.
• Represent the division and deputise for the Chief Operating Officer in internal and external forums.
• Lead and manage divisional and Trust-wide projects, including capital and transformation initiatives.
• Ensure high standards of patient care, dignity, and respect.
• Oversee performance management, financial control, and resource allocation within the division.
• Develop and maintain effective relationships with stakeholders (NHS, community, voluntary sector, local authorities, etc.).
• Ensure compliance with statutory regulations, Trust policies, and governance arrangements.
• Champion inclusive leadership, staff wellbeing, and talent development.
• Lead on the delivery of key performance targets (e.g., elective, non-elective, diagnostics, emergency standards) across relevant divisions.
• Oversee complaints, risk management, patient safety, and learning from incidents.
• Promote the use of data, digital tools, and health informatics for decision-making and innovation.
• Support integrated care and community transformation projects.
• Foster a culture of inclusivity, transparency, and continuous improvement.

• The Trust values are: Patient at heart, Everyday excellence, and Creative collaboration.

• Reports to the Divisional Director and is accountable to the Chief Operating Officer.
• Works as part of a triumvirate leadership team (with the Divisional Director of Nursing and Divisional Medical Director).
• Leads the operational function of the division, aligning with the Trust's operational plan and strategy.
• Drives transformational change to deliver the Trust's strategic objectives.
• Member of the Trust Executive Board, contributing to senior leadership decisions and deputising for the Chief Operating Officer as required.

• Formulate and deliver the division's operating plan and strategy.
• Develop and maintain effective relationships with local health economy partners (NHS Trusts, ICB, GPs, community and voluntary services, local authorities, business partners).
• Lead integration of services between acute and community settings, shifting care where appropriate.
• Represent the division and Trust in internal and external forums, including deputising for the Chief Operating Officer.
• Lead Trust-wide projects (capital, transformation, etc.) as delegated by the executive team.
• Model inclusive leadership and uphold Trust and NHS values.

• Oversee divisional performance, ensuring delivery of constitutional standards (safe, caring, effective, responsive, well-led, and financial targets).
• Develop and deliver the division's business plan, workforce plan, and complex business cases.
• Ensure effective and efficient use of resources, robust financial management, and identification of savings.
• Lead performance reviews and ensure compliance with statutory regulations and Trust policies.
• Oversee data analysis and information management to support decision-making.

• Support and develop divisional staff in line with the Trust's workforce strategy, prioritising health and wellbeing.
• Lead on recruitment, retention, appraisals, and people management processes.
• Champion equality, diversity, and inclusion within the division.
• Embed talent management and foster a culture of inclusivity, trust, and collaboration.

• Ensure robust governance arrangements and compliance with corporate governance.
• Oversee complaints management, patient safety incident investigations, and learning from incidents.
• Ensure risks are identified, managed, and escalated appropriately.
• Ensure data protection and information governance standards are met.

• Integrated Emergency & Medical Pathways: Lead delivery of non-elective targets (ED four-hour standard, ambulance handover, length of stay), manage emergency preparedness, and support transformation projects. Lead delivery of elective performance targets for medical specialities (RTT, cancer, diagnostics), and manage productivity.

• Act ethically and inclusively, promoting transparency and fairness.
• Drive operational excellence, balancing clinical quality, workforce wellbeing, and financial accountability.
• Champion talent development and use of data/digital tools for innovation.
• Support system-wide collaboration and integrated care.

Essential

• Educated to masters level or equivalent experience
• Postgraduate management qualification
• Organisational Change Management qualification
• Participation in Continuing Professional Development to improve and update specialist knowledge

Desirable

• Relevant professional qualification and affiliation
• Prince 2 Project Management

Essential

• Extensive management experience at a senior level within a large and complex organisation in at least four of the following areas:
• Strategy development
• Business development including tender responses
• Planning
• Performance management
• Organisational change
• Experience of working at senior management level in an NHS or comparable healthcare organisation and delivery of constitutional standards

Desirable

• Involvement in the planning and implementation of major capital projects
• Experience in pathway redesign methodologies, working around organisational boundaries on the development of integrated models of care.