District Nursing Screening Officer
Northern Care Alliance NHS Foundation Trust
Salford, M6 5FW
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
We are pleased to offer an opportunity for a full time permanent Band 3 Screening Officer within the District Nursing Contact Centre. This opportunity...
- To provide a customer friendly, responsive service at all times ensuring all contacts are dealt with confidentially and sensitively
- To screen and process District Nursing referrals by booking clinic appointments or arranging home visits, in a timely and effective manner, following the correct escalation policy when required.
- You will need to input patient information and/ or referrals accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.
- You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.
- To use a range of communication skills to develop excellent working relationships with staff in the team and other users of the service.
- Receive and respond to a range of enquiries in a courteous and efficient manner
- To alert the clinicians promptly to urgent referrals and other patient information and to understand and implement escalation processes should they be required
- To deal with patient enquiries with tact and diplomacy
- To prioritise and action incoming and outgoing mail, including email, with the timely dissemination of information as required.
- To demonstrate the ability to communicate effectively using alternative methods when required in order to prevent barriers between staff and patients.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Qualifications
Essential
- GCSE English Language or equivalent
Desirable
- ECDL or equivalent qualification
- NVQ Level 3 or equivalent experience
- RSA level two or equivalent
Knowledge & Experience
Essential
- Experience of using Patient Centre
- Experience of using Microsoft Office
- Proven work experience in an administrative role
- Experience of working within tight deadlines
Desirable
- Previous experience of the DATIX system
- Experience of using Choose & Book
- Knowledge of EPR (Electronic Patient Record)
- Previous Experience in a medical / health care background
- Experience of G2 typing system
- Experience of Cisco Finesse system
Skills
Essential
- Excellent communication and interpersonal skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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