dispenser/receptionist

• Accurately dispensing acute, repeat and private prescriptions
• Preparing, labelling and issuing medication safely and efficiently
• Preparing dosette boxes and other monitored dosage systems for patients in accordance with practice procedures
• Ensuring prescriptions are appropriately processed and submitted in accordance with relevant requirements
• Identifying and appropriately escalating prescription queries or concerns
• Handing out medication and providing a friendly and professional service to patients
• Dealing with dispensary enquiries in person and by telephone
• Collecting prescription charges and checking and processing exemption declarations
• Ordering medication and maintaining appropriate stock levels
• Undertaking stock rotation and expiry-date checks
• Ensuring the safe and appropriate storage of medicines, including refrigerated medicines and controlled drugs
• Maintaining accurate dispensing and controlled drug records
• Working in accordance with practice policies and dispensary Standard Operating Procedures
• Reporting dispensing errors, incidents and concerns appropriately
• Providing reception cover as required, including greeting patients, answering telephone enquiries, booking and managing appointments and dealing appropriately with patient queries
• Providing flexible cover for other dispensers and reception colleagues during periods of annual leave, sickness and other absence as required

• Accurately dispensing acute, repeat and private prescriptions
• Preparing, labelling and issuing medication safely and efficiently
• Preparing dosette boxes and other monitored dosage systems for patients in accordance with practice procedures
• Ensuring prescriptions are appropriately processed and submitted in accordance with relevant requirements
• Identifying and appropriately escalating prescription queries or concerns
• Handing out medication and providing a friendly and professional service to patients
• Dealing with dispensary enquiries in person and by telephone
• Collecting prescription charges and checking and processing exemption declarations
• Ordering medication and maintaining appropriate stock levels
• Undertaking stock rotation and expiry-date checks
• Ensuring the safe and appropriate storage of medicines, including refrigerated medicines and controlled drugs
• Maintaining accurate dispensing and controlled drug records
• Working in accordance with practice policies and dispensary Standard Operating Procedures
• Reporting dispensing errors, incidents and concerns appropriately
• Providing reception cover as required, including greeting patients, answering telephone enquiries, booking and managing appointments and dealing appropriately with patient queries
• Providing flexible cover for other dispensers and reception colleagues during periods of annual leave, sickness and other absence as required

Essential

• Person specificationQualifications Essential
• Recognised Level 2 dispensing qualification (NVQ/BTEC or equivalent)
• Experience Essential
• Previous experience working as a dispenser and accurately dispensing prescription medication
• Experience of medication stock management and ordering
• Experience of dealing directly with patients
• Experience Desirable not essential
• Experience of preparing dosette boxes or other monitored dosage systems
• Experience of prescription endorsement
• Experience of controlled drug procedures and record keeping
• Experience supporting or training new members of a dispensing team
• Skills and attributes Essential
• Excellent attention to detail and a high level of accuracy
• Strong organisational skills
• Good communication and interpersonal skills
• Friendly, professional and patient-focused
• Able to work effectively as part of a team
• Able to work independently and use initiative appropriately
• Able to prioritise workload in a busy environment
• Good IT skills

Desirable

• Previous experience within a dispensing GP practice