Dispenser

The post holder will join the dispensing team to help deliver the following service:

Process and dispense repeat and acute prescription requests

Responding to patient queries in relation to prescriptions and medications

Effective stock management

Work in accordance with the dispensary standard operating procedures

Please see job description for further information

prepare and dispense accurately, safely and promptly under the doctors overall

supervision

project a positive and friendly image to patients and other visitors and deal

with queries in a professional, courteous and efficient manner

and responsibilities

duties and responsibilities to be undertaken may include any or all of the

items in the following list. Duties may

be varied from time to time under the direction of the Practice Manager,

dependent on current and evolving practice workload and staffing levels:

To work within the practices guidelines,

policies and standard operating procedures

To be aware of the health and safety of

others in the working environment. To

comply at all times with the practices health and safety policies and

procedures/infection control procedures

Dispensary

role

prepare and dispense accurately, safely and promptly under the doctors overall

supervision

dispense medication, as required by the doctors in the practice and to arrange

for their checking using the bar coder, or if unable to use the bar coder, by a

second member of staff checking the drugs, ensuring that any drugs requested

which are not on repeat prescription are not issued without the doctors

consent

second check other dispensers routine items which have not bar coded, noting

that any unusual items or where unsure the doctors should be asked to check

receive, record and dispense repeat medication requests and, where the

medication review is overdue to bring to a doctors attention

use judgement when issuing repeat prescriptions with regard to frequency of

use, noting any under/overuse and highlighting any issues to the doctor and

following the repeat prescription Standard Operating Procedure

deal with queries using the patient task system

ensure stock is not outdated before use

Not

to dispense medicines to unauthorised persons, whoever they may be, without the

doctors consent

To

dispense and record private prescriptions, as authorised by the doctor, and

their payments

fully observe all legal requirements relevant to dispensing practice, including

controlled drugs

End

of month prescription submissions

Stock

control

Ensure

the dispensary is kept properly stocked and that drugs are ordered in via the

wholesaler computerised link, as appropriate, to fill prescriptions

Checking

goods in as and when they are delivered

To

keep the emergency drug cupboard stocked up and order further supplies as

necessary

Returning

incorrect goods to the wholesaler promptly

Stocking

shelves, refrigerators and other storage areas using rotation method

Storing

controlled drugs as per practice policy

Removing

out of date stock from the shelves, refrigerators and other storage areas

Disposal

of returned unused medicines as per practice policy

collect all due prescription charges/check patient exemption and ensure that

the patient declaration on the reverse of the FP10 is duly filled in and signed

by the patient, where required

ensure that all monies received are entered in the till

produce an end of day till receipt and store with daily takings in the safe

give all monies to Finance Manager or Practice Manager/Assistant Practice

Manager in her absence

put float in till on a daily basis and ensure sufficient change

To

maintain work areas in a tidy and safe way and free from hazards

ensure that all dispensary equipment is kept clean and report any faults to the

To

check and maintain the refrigerator temperature log on a daily basis and

immediately report any change outside recommended limits to the Practice

To

ensure as far as reasonably possible, the safety and security of the dispensary

and contents under the doctors supervision

ensure the safety of all who enter the dispensary

To

report significant events

take prompt action in response to any drug alerts

We are a practice with 4 GP partners. We are also a training practice supporting GP Registrars and medical students.

The dispensary team comprises of 6 part-time dispensers working in a fast paced environment.

Experience

Desirable: - Experience of working in a GP practice; - Experience of EMIS web; - Experience in a customer or patient-facing role

Qualifications

Essential: - Good standard of general education; - NVQ Level 2 in Pharmacy Service Skills (or equivalent recognised dispenser qualification)

Skills

Essential: - Excellent communication skills; - IT skills; - Time management and the ability to work to deadlines; - Problem solving skills; - Interpersonal skills