Dispenser

• Process prescription requests received electronically, by telephone, email and in person.
• Update patient medication records as directed by clinicians.
• Refer prescribing queries to the appropriate GP for authorisation.
• Undertake dispensing checks in accordance with practice procedures.
• Prepare and issue monitored dosage systems (dosette boxes) where required.
• Assist with organising medication deliveries for housebound patients.
• Hand out prescriptions and collect prescription charges where applicable.
• Generate, sort and endorse prescriptions as required.
• Order medicines and dispensary stock from approved suppliers.
• Receive and check deliveries, reporting any discrepancies.
• Maintain stock levels through effective stock rotation and date checking.
• Ensure medicines are stored safely and appropriately.
• Participate in controlled drug stock checks and disposal of returned medicines.
• Work in accordance with Standard Operating Procedures (SOPs) and contribute to their review and development.
• Maintain accurate electronic records using the practice clinical system.
• Attend training and team meetings as required.
• Provide cover for colleagues during periods of annual leave and sickness where possible.

• NVQ Level 2 in Dispensing Services (or equivalent recognised dispensing qualification).
• Previous experience working in a dispensary, pharmacy, or dispensing GP practice.
• Good understanding of dispensing procedures and medicines management.
• Excellent attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to work effectively as part of a team.
• Good organisational skills and ability to prioritise workload.
• Basic IT skills and ability to use clinical computer systems.
• Understanding of patient confidentiality, data protection, and information governance requirements.
• Commitment to providing high standards of patient care and service.

Essential

• NVQ Level 2 in Dispensing Services (or equivalent recognised dispensing qualification).
• Previous experience working in a dispensary, pharmacy, or dispensing GP practice.
• Good understanding of dispensing procedures and medicines management.
• Experience using SystmOne clinical software.
• Excellent attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to work effectively as part of a team.
• Good organisational skills and ability to prioritise workload.
• Basic IT skills and ability to use clinical computer systems.
• Understanding of patient confidentiality, data protection, and information governance requirements.
• Commitment to providing high standards of patient care and service.

Desirable

• Experience preparing monitored dosage systems (MDS).
• Knowledge of NHS prescription regulations and exemption criteria.
• Understanding of stock control and medicines ordering processes.
• Experience working within a busy dispensing practice.