Dispensary Manager

The Dispensary Manager is responsible for the safe, effective and efficient management of the dispensary service, ensuring medicines are dispensed accurately and in accordance with legal, professional and practice requirements.

The role includes supervising and developing dispensary staff, managing stock and medicines procurement, overseeing controlled drugs and medicines safety processes, monitoring dispensary finances, supporting compliance with CQC and NHS requirements, and working with the Practice Manager and clinical team to deliver a high-quality service for patients.

all dispensing matters within the practice to promote safe dispensing processes

promote and ensure financial efficiency. To maintain close links with relevant

agencies to ensure that the best available prices are continually being

obtained

the highest levels of confidentiality due to the nature of the role and with

being exposed to a greater level of confidential material and data

brief both Practice Manager and the respective partner responsible for the dispensary

on relevant matters that effect the efficient running of the department,

including staffing and financial matters

all returns to the NHS Prescribing Authority and any other agencies

responsible for the collection of prescription charges, cash up and balance

monies received

and disseminate information on safety alerts and other pertinent information

oversee uncollected medications in accordance with current policy

support with national prescribing policies and guidance within GP practices and

care homes. This will be achieved through undertaking clinical audits (e.g.,

use of antibiotics), supporting quality improvement measures

encourage and promote the use of patient online services

contribute to both QOF and enhanced services and to promote these to the

dispensary team

ensure controlled drugs are managed in accordance with practice policy

ensure the safe disposal of returned and/or out of date medicine and work with

the multi-disciplinary team to ensure efficient medicines optimisation,

including implementing efficient ordering and return processes, and reducing

wastage

manage the receipt and storage of supplies in accordance with current policy

manage the processing of prescription requests via all means of communications

that patients receive advice regarding prescription matters

manage the cold chain process effectively, ensuring all staff are aware of the

requirement to accurately record temperatures and store items appropriately

manage the repeat prescriptions process to ensure that all are provided within the

allotted timeframe

systems to ensure compliance with CQC regulations and standards

staff implement the practice-wide approach to the management of all patient

services matters

and deliver team training where required

manage and undertake the stocktake process in accordance with guidance

provide management support on the legal, safe and secure handling of medicines,

including the implementation of the Electronic Prescription Service (EPS)

manage the process for multi-compartment compliance aids (Dosette box)

always maintain accurate clinical and administrative records

be aware of duties and responsibilities regarding current legislation and

adhere to practice policies and procedures on Safeguarding Adults and

be an integral part of the general practice team

demonstrate initiative and be creative in finding solutions to problems

support in the management of patient complaints when requested to do so and

participate in the identification of any necessary learning brought about

through incidents and near-miss events

be aware of guidance to ensure that the dispensary conforms to regulatory

guidance

undertake all mandatory training and induction programmes

contribute to and embrace the spectrum of clinical governance

attend a formal appraisal with their manager at least every 12 months. Once a

performance/training objective has been set, progress will be reviewed on a

regular basis so that new objectives can be agreed

maintain a clean, tidy, effective working area at all times

We are based across two sites, Downham Market and Marham. We offer:

Experience

Desirable: - Experience of managing dispensary services in primary care

Qualifications

Essential: - Holds a a recognised Pharmaceutical Qualification (NVQ Level 3)

Desirable: - Leadership and/or management qualification

Knowledge and skills

Desirable: - Experience with SystmOne