Dispensary Lead in General Practice

• Leadership and Supervision
• Dispensing Services
• Stock Management
• Financial Responsibilities
• Controlled Drugs
• Dispensary Registration and Compliance
• Governance and Quality
• General Responsibilities

• Provide training, guidance and supervision to dispensary team members.
• Assist with staff rotas and workload allocation.
• Support recruitment, induction and performance management processes.

• Maintain compliance with Standard Operating Procedures (SOPs).
• Resolve dispensing queries in liaison with GPs, pharmacists and patients.
• Ensure all dispensing records are maintained accurately.

• Order medicines and dispensing supplies.
• Manage stock rotation and expiry date checks.
• Investigate and report stock discrepancies.
• Ensure secure storage of medicines at all times.

• Maintain accurate vaccine stock records and cold chain documentation.
• Complete VAT returns and associated financial reconciliation processes relating to dispensary activity.
• Assist with claims, rebates and NHS reimbursement processes as required.
• Produce dispensary reports for the Practice Manager and Partners.

• Conduct and document regular controlled drug stock checks.
• Arrange and oversee the denaturing and destruction of controlled drugs in line with legislation and practice policy.
• Investigate and report controlled drug discrepancies immediately.

• Maintain accurate dispensing patient records.
• Ensure compliance with NHS dispensing regulations and contractual requirements.
• Support CQC inspections and audits.

• Investigate incidents, near misses and medication errors.
• Ensure dispensary SOPs are reviewed and updated regularly.
• Maintain confidentiality and comply with GDPR requirements.
• Ensure compliance with health and safety, COSHH, infection prevention and safeguarding policies.

• Maintain professional competence through continuing professional development.
• Undertake any other duties appropriate to the role and grade as requested by the Practice Manager.

Essential

• NVQ Level 3 Pharmacy Services
• GP dispensary experience
• Knowledge of NHS dispensing regulations
• Experience of controlled drug management
• Team leadership experience
• Experience completing VAT returns
• Vaccine stock management experience
• Excellent organisational skills
• IT and clinical system skills