Directorate Support Manager

To support the daily operational and business management of specific specialities across sites.

To ensure that all administrative and clerical duties are completed in a timely fashion

To support the development and implementation of plans for service improvement.

To ensure the required capacity for services and that key performance targets are met.

To ensure that all medical staff rotas are compiled for the needs of the service. Ensure cover is provided in times of absence.

To deputise for the Service Managers (SMs) as appropriate.

Referral to Treatment 18 weeks (RTT) performance and DM01 performance

Medical rota and General Internal Medicine (GIM) rota Compliance

Training and development of the administration teams in terms of their IT capability, skill mix and their knowledge of the Directorates overall aims.

Supporting service improvement through analysis of data and undertaking analysis of services to support delivery of targets and service improvement and change

Manage all delegated administration, secretarial and specialty/team/service support staff.

Operational Management

Management of administration staff in specialty-based teams ensuring a comprehensive service is provided to users of the service.

Organise additional capacity as required using meticulous planning to ensure that all elements of service provision are considered and organised to enable capacity short-falls are identified in advance to enable re-provision in a timely and organised manner across the service and teams as required, and also flexibility to respond to changes in circumstances.

Review utilisation (of administration staffing) to identify opportunities for improvement and implement change accordingly.

Assist in the co-ordination of medical staff leave and rotas, recommending alterations where necessary.

Keep up-to-date with current policy and the development and introduction of local policies in keeping with national policy.

Effective management of the resources relating to the post holders responsibility.

Ensure that effective lines of communication are established within the post holders areas of responsibility.

Performance Management

In conjunction with the Deputy Divisional General Manager, ensure the delivery of key access targets and other performance indicators, escalating any variances and providing an action plan as required.

Service Planning, Development, Improvement and Strategy

To contribute to the development and implementation of Directorates improvement programme, including taking lead responsibility for initiatives to performance.

Review and develop services, including data collection for the drafting of business plans and development of policies and/or procedures.

Plan and lead service improvement initiatives to improve the quality of the administration service, this will involve reviews of workforce, workload volume, systems and processes and use of technology.

Contribute to the development of the Directorate, this will include developing and implementing plans in line with the national policy to ensure that targets can be achieved.

Use strong analytical skills; diagnose problems within existing processes and effect changes to resolve them.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Application form and interview