Director of Clinical Services

• Develops an ambitious strategic plan for the delivery of clinical services based on the needs and feedback from stakeholders. Identifies and leads on new opportunities for service development whilst maintaining and improving the quality of care in existing services.
• As a member of the Senior Management Team, contributes to corporate leadership, development and business planning. Leads and participates in appropriate operational groups and initiatives to ensure delivery of the Strategy.
• Leads the strategic direction of the organisation on clinical service delivery and performance outcomes and clinical effectiveness and prepares information and reports to help inform Committee and Board decisions.

• Responsibility to ensure that clinical policies and procedures comply with current legislation and regulatory requirements. Keeps up to date with best practices within palliative and end of life care to ensure that essential standards of quality and safety are met and any incidents are managed effectively.
• Regularly reviews the strategic an operational risk registers and alert the board to any new and emerging risks.
• As the Registered Manger, leads the monitoring and inspection activity with the CQC and ensures that all regulatory standards are met.
• Provides oversight and assurance for all clinical activity, auditing and reporting.

• Provide visible, values-led leadership across multidisciplinary teams.
• Support team leaders and Heads of to deliver high standards of care.
• Leads workforce strategy including recruitment, retention, succession planning and organisational development.
• Promotes a positive, inclusive, and supportive workplace culture which focusses on continuous improvement.

• Collaborates, negotiates and maintains positive relationships with local stakeholders and commissioners in order to improve quality standards aligned to patient care and service delivery outcomes.
• Ensures that commissioned services meet the grant agreement specification and service level agreement standards of performance.
• As the data controller and Caldicott Guardian for clinical services, ensures that all information held complies with GDPR and other regulations, and the clinical database systems are active, up to date and fit for purpose.
• Sets, manages and monitors the budget for clinical services

• Educated to degree level or equivalent professional qualification in a clinical or healthcare management discipline (E)
• Evidence of continued professional development relevant to the role (E)
• Level 5 or above Management qualification CMI / ILM or equivalent (D)
• Up to date knowledge of relevant clinical legislation and guidance (E)
• Demonstrable clinical competence and expertise in palliative care (D)
• Successful, significant and relevant achievement at management level in a comparable organisation (D)

• Exceptionally convincing and persuasive written and oral skills with the ability to present and convey complex ideas and issues clearly and coherently (E)
• Ability to prepare and present clear and concise reports to Board, Committee and management teams (E)
• Ability to deal diplomatically with challenging situations, work under pressure, and meet deadlines (E)
• Excellent leadership and team building skills (E)
• Be flexible during times of change to support new ways of working (E)
• Must be prepared to travel and attend meetings and training as required (E)

• Experience of service-user needs and involvement in service delivery and evaluation, leading to effective improvements (E)
• Experience of working with multidisciplinary teams at varying levels of seniority (E)
• Experience of developing and implementing strategic and operational plans (E)
• Proven ability to build, manage and develop key external relationships (E)
• Track record of bringing innovative creative thinking and fresh ideas to an organisation and/or its services (E)
• Experience of managing and maintaining budgets (E)

Essential

• Educated to degree level or equivalent professional qualification in a clinical or healthcare management discipline
• Evidence of continued professional development relevant to the role
• Up to date knowledge of relevant clinical legislation and guidance

Desirable

• Level 5 or above Management qualification CMI / ILM or equivalent
• Demonstrable clinical competence and expertise in palliative care
• Successful, significant and relevant achievement at management level in a comparable organisation