Digital Transformation Lead

• Support the implementation and effective day-to-day use of the Practices digital systems to improve patient access, experience and staff workflows.
• Support relevant NHS and local digital initiatives, checking that changes are workable for the Practice and improve access to services for patients.

• Build relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangements

• Review and improve the SJW's digital maturity
• Work with the Integrated Care System (ICS) and other partners to ensure that digital and operational Practice transformation is embedded in, and aligned with, ICS and national strategies

• Use EMIS Web searches and reports to understand demand, capacity and activity, check data quality, and identify practical improvements to patient access and Practice operations.
• Use data to support population health management and improvements in care quality and practice operational efficiency
• Understand the type and intensity of support needs across the Practice and coordinate this support, including through organisational development (OD) programmes
• Present data insights to support service improvement and reduction in unwarranted variation

• Work within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisations
• Support delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving access
• Participate in multi-disciplinary team (MDT) meetings and neighbourhood forums as required

• Build strong working relationships across PCN member practices and system partners
• Communicate digital changes clearly to staff and patients, and plan and deliver practical training, coaching and follow-up support to build staff confidence and skills. Identify training needs and arrange further upskilling where needed.

• Ensure digital activity follows the Practices governance, information governance and data protection requirements.
• Support clinical IT safety and digital risk management, recording and escalating safety concerns, incidents and supplier issues through the appropriate Practice processes.
• Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentation

• Travel across GP practices, community settings and care homes as service delivery requires
• A combination of office-based, remote, and on-site working

• The postholder must maintain confidentiality at all times in relation to staff, patient, and Practice business information, in accordance with data protection legislation and the Practice's data sharing and data processing arrangements
• The postholder is required to work in accordance with the Practice's equality, diversity, and health and safety policies

Essential

• Change management skills
• Excellent communication, facilitation, influencing and negotiation skills
• Ability to analyse complex information and explain uncertainty, risk and potential impact
• Ability to identify dependencies and understand how changes may affect other services or teams
• Ability to communicate clearly with clinicians, Practice colleagues, partners and IT suppliers
• Ability to deliver practical training and coach staff with different levels of digital confidence

Essential

• Essential
• Experience in operational management, transformation or programme delivery
• Extensive handson experience using EMIS Web searches and reporting, including building, running, checking and interpreting searches and reports
• Experience using data and reports to understand service demand and support operational improvement
• Experience of service improvement and change management
• Experience supporting the implementation, improvement or adoption of digital systems in general practice or primary care
• Experience in digital transformation
• Experience producing clear written reports and explaining complex information and data
• Experience developing and monitoring project plans or change implementation plans
• Experience communicating effectively with IT suppliers, clinicians, partners and staff
• Experience contributing to IT clinical governance, digital risk management or IT safety processes
• Experience delivering training, coaching or practical support to help staff use digital systems and build their skills
• Experience presenting complex issues to managers or partners to support decisions
• Experience using Docman AI and PATCHS

Desirable

• Desirable
• Knowledge of the Network Contract DES and NHS Long Term Plan
• Experience of line management, staff motivation and development
• Experience developing project scopes, initiation documents or business cases
• Experience as a formal project manager
• Experience using AccuRx, TeamNet or other GP digital systems
• Experience using NHS England digital services such as GP Connect and the NHS App
• Experience leading a change initiative that needed to be reviewed or replanned after it started