Digital Trainer

Provide training, support and knowledge to support the implementation and development of all elements of Digital Education being implemented within the Trust. To ensure that all users make full and effective use of Digital tools by evaluating and testing current and new software, as well as planning, developing, delivering and evaluating training courses.

Previous applicants need not apply.

Motivate users who are reluctant to embrace new Digital Skills and use powers of persuasion to enhance the benefits new skills will bring.

Receive, assess and respond to user queries providing problem solving support and follow up training, if appropriate, ensuring that all queries are logged, answered and resolved in a timely manner, and escalate as appropriate.

Liaise and communicate effectively with users, and internal and external contacts as required.

To support the wider Digital Team and take responsibility for managing training and testing aspects of projects, highlighting any issues to the relevant Project Team member.

Assist in the review of the performance of systems and participate in regular review meetings with suppliers and users as required.

Represent Digital, or deputise for the Digital Education Manager, at meetings internal and external to the Trust.

Acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate.

The Trust is a great place to work, evidenced by the most recent NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the Digital applications of which this role will be a key part.

We hope the above has encouraged you to join a high-performing Informatics team in an equally high-performing Trust! We look forward to hearing from you.

Experience

Skills

Essential: - Highly Computer literate; - Excellent presentation skills; - Experience of using Microsoft 365 applications; - Experience of using Clinical Systems

Knowledge

Essential: - Indepth knowledge/experience of computerised clinical systems in the NHS

Desirable: - Knowledge of other departmental systems

Qualifications

Essential: - Evidence of formal teaching/training qualification or equivalent experience; - Evidence of CPD

Desirable: - Achievement of Project Management qualification