Digital Medicines Support Officer - ePMA

• Supporting system build, configuration, testing and implementation activity
• Helping prepare test scripts, complete testing and record outcomes
• Supporting user acceptance testing, upgrade testing and new functionality
• Preparing and maintaining user guides, quick reference guides, training materials and communications
• Providing first-line support to users, including floor walking during implementation and go-live periods
• Recording, categorising and escalating system issues, risks and incidents
• Supporting monitoring, reporting, audit and continuous improvement activity
• Working closely with pharmacy, clinical, digital, IT, informatics and EPR programme colleagues
• Helping users adopt safe, effective and efficient digital medicines workflows

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Essential

• Educated to diploma level or equivalent experience. Training qualification or equivalent experience of training delivery/planning.
• Experience of using digital systems as part of day-to-day work.
• Experience of working in the NHS, healthcare, pharmacy, clinical services or another regulated environment.
• Basic understanding of electronic prescribing and medicines administration systems.
• Good communication and interpersonal skills. Good IT skills, including confidence using Microsoft Office applications.
• Calm and supportive when assisting users with different levels of digital confidence.

Desirable

• Registered Nurse with NMC
• Training or qualification in digital systems, health informatics, administration, training, project support, quality improvement or customer/user support.
• Experience of system testing, user acceptance testing or documenting test outcomes.
• Awareness of NHS digital transformation, information governance, clinical governance or digital safety principles. Awareness of medicines safety or pharmacy workflows.
• Problem solving skills in a digital, administrative, project or service environment. Experience using Excel or other tools to organise, analyse or present information.