Digital Innovation Hub Engagement and Service Manager

As the Engagement and Service Manager, you will play a key role in supporting the growth and day-to-day operation of the UCLH Digital Innovation Hub. Working across UCLH, University College London (UCL) and external partners, you will help build a thriving innovation community by promoting the Hub's activities, developing stakeholder relationships, and creating opportunities for collaboration between clinicians, researchers, academics and industry.

You will plan and deliver engagement activities, including workshops, presentations, networking events and promotional campaigns. Working closely with communications teams, you will create high-quality engagement materials, maintain the Hub's digital presence, and increase awareness of the Hub's offer and impact.

A core part of the role involves coordinating the Hub's innovation intake process. You will act as a point of contact for innovators, manage project proposals through governance processes, maintain accurate records, and ensure applicants receive clear and timely communication.

You will also support governance forums through agenda preparation, minute-taking, action tracking and reporting, helping to ensure effective oversight of the innovation portfolio. In addition, you will monitor pipeline activity and performance metrics, producing reports and dashboards for stakeholders.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Knowledge and Qualifications

Experience

Skills and Abilities

Communication

Specific Requirements