Deputy Rota Team Manager

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes
• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.
• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.
• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.
• Allocate and process New Starter and CHOC forms in accordance with agreed timescales
• Build and maintain strong working relationships and great communication with the Service Delivery Team
• Build and maintain strong working relationships and great communication with the Clinical Admin Team

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes
• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.
• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.
• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.
• Allocate and process New Starter and CHOC forms in accordance with agreed timescales
• Build and maintain strong working relationships and great communication with the Service Delivery Team
• Build and maintain strong working relationships and great communication with the Clinical Admin Team

• Provide day-to-day coaching and support to Rota Administrators, ensuring they are trained, competent, and have clarity on their responsibilities.
• Deputise for the Rota Team Manager when required, including during periods of absence.
• Promote a collaborative and inclusive team culture, by developing a close working relationship with the rota team manager and offering guidance and supervision to the wider rota team to help maintain high standards of rota service delivery.
• Support the implementation and review of standard operating procedures and best practice within the team.

• Act as a key contact for clinicians and non-clinical staff regarding rota-related queries and processes.
• Assist with onboarding communications to new clinicians and staff, ensuring a smooth transition into the rota system.
• Support effective working relationships with internal departments, including Service Leads, IT, and Clinical Governance, to enable accurate data capture and reporting.

• Maintain high standards of data accuracy within RotaMaster and other rota-related systems.
• Assist in regular data reviews and audits to ensure the quality and timeliness of information, including CHOC forms and Care Plan entries.

• Provide administrative support for clinical recruitment and rota-related engagement events.
• Oversee elements of the Registrar process, including system set-up and coordination with relevant departments.
• Monitor and maintain accurate records for clinical audit support and practice liaison calls.
• Participate in regular team meetings, 1:1s, and performance development reviews.
• Maintain up-to-date knowledge of BrisDoc policies and procedures, ensuring compliance in all duties.
• About You

• Experience working in a rota or workforce planning environment.
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across a range of mediums (e.g. telephone, email, SMS).
• Comfortable using rota management or scheduling software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

• Previous experience working in a healthcare or NHS environment.
• Experience supporting recruitment or clinician onboarding.
• Familiarity with Clinical Guardian, Adastra, or EMIS systems.

• Our Patients Delivering compassionate, timely, and equitable care.
• Our People Fostering a culture of support, development, and well-being.
• Our Services Delivering high-quality, efficient, and sustainable healthcare.
• Our Resources Using our tools and systems effectively.
• Our Social Impact Promoting environmental responsibility and community inclusion.

• Ability to work additional hours to cover staff absence or service pressures.
• Regular attendance at mandatory training sessions and staff development activities.
• Adherence to BrisDoc's policies, procedures, and NHS code of conduct.

• Severnside Integrated Urgent Care (IUC):A 24/7 NHS urgent care service combining NHS 111 and the GP Out of Hours Service, and more, ensuring patients receive timely medical attention when their GP practice is closed
• In-Hours Primary Care:Operating GP practices such as Broadmead Medical Centre and Charlotte Keel Medical Practice, providing comprehensive healthcare services during standard hours
• Homeless Health Service:Dedicated to addressing the healthcare needs of homeless individuals, offering support through clinics and outreach teams

Essential

• Experience working in a rota or workforce planning environment
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across a range of mediums (e.g. telephone, email, SMS).
• Comfortable using rota management or scheduling software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

Desirable

• Previous experience working in a healthcare or NHS environment.
• Experience supporting recruitment or clinician onboarding.
• Familiarity with Clinical Guardian, Adastra, or EMIS systems.