Deputy Practice Manager
Whitmore Reans Health Centre
Wolverhampton, WV6 0QLView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
Job summary We are looking for an enthusiastic, organised and proactive Assistant Practice Manager to join our friendly and supportive Practice team. ...
- Support the Practice Manager with the effective day-to-day management and operation of the Practice.
- Provide support across HR processes, including recruitment, inductions, appraisals, absence management, staff records and leavers.
- Support quality, compliance and contractual requirements, including CQC, QoF, Enhanced Services, data quality and annual Practice returns.
- Coordinate staff training and compliance, maintaining accurate records and monitoring outstanding requirements.
- Support the management of patient complaints and Patient Participation Group (PPG) activities.
- Coordinate estates, IT, telephone systems and Smartcard administration, working with relevant internal and external providers.
- Support the planning and delivery of Practice programme's and initiatives, including the annual flu program and TARGET activity.
- Prepare and submit a range of Practice claims and reimbursements, including CQRS, GP Reimbursement Scheme, Minor Surgery, CQC, water and clinical waste claims.
- Attend Practice and clinical meetings,represent the Practice at relevant external meetings where required.
- Work closely with the Practice Manager and wider team to ensure accurate, timely and efficient completion of operational, administrative and contractual requirements.
- Assist with recruitment, including references, contracts and job descriptions.
- Coordinate staff inductions and IT starter set-up.
- Support appraisals and probationary reviews in line with Practice procedures.
- Support absence management and annual leave processes.
- Assist with HR and investigation meetings.
- Process staff leavers and associated documentation.
- Maintain accurate staff records, including training and compliance information.
- Support the Practice Manager with the effective day-to-day operation of the Practice.
- Deal with lower-level patient complaints and support the Practice's complaints process.
- Coordinate estates and maintenance issues.
- Assist with IT and telephone system queries.
- Manage Practice Smartcards and related administration.
- Support the planning and delivery of the annual flu programme.
- Assist with the implementation of Enhanced Services and contractual requirements.
- Support TARGET planning and associated Practice activity.
- Attend Partners', Nurse and Clinical meetings and PCN meetings, as required.
- Attend relevant external meetings on behalf of the Practice.
- Assist with CQC compliance and ongoing preparation for inspection.
- Support QOF oversight, including data quality and coding queries.
- Maintain staff training records and monitor outstanding requirements.
- Complete and submit the annual complaints return.
- Complete and submit the Data Quality Toolkit.
- Submit the annual workforce tool and other relevant Practice returns.
- Work with the Practice Manager and support managers to ensure claims are accurate and submitted within the required timescales.
This list is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.
We are a friendly and committed team consisting of 3 GP Partners, 5 long-term locum GP's GP, 1 ACPs, 7 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 2 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders working alongside the Practice Management team.
The Practice is within the Wolverhampton Boundary
We are a high achieving QOF Practice working on Emis
we are committed to delivering a quality service to our 18,000+ patients and we are proud to have been rated GOOD overall by CQC.
Experience
Essential: - Experience of working as a member of a management team
Desirable: - Experience of working in primary care
Experience
Essential: - Proficient in all Microsoft applications, including Word and Excel.
Desirable: - Experience coaching staff
Qualifications
Essential: - Holds GCSEs (including English and Mathematics) and A Level qualifications.
Desirable: - Experience using EMIS
Skills
Desirable: - Has a management qualification.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
5 October 2026
Last checked
7 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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