Deputy Practice Manager (Maternity Cover)

• Act as a primary point of contact for staff queries regarding practice policies, procedures, systems, and day-to-day operations
• Provide guidance and support to clinical and administrative teams to ensure efficient service delivery
• Support the Practice Manager in implementing practice policies, procedures, and service improvements
• Undertake a variety of ad hoc administrative and operational tasks to support practice management objectives
• Provide management cover and operational support in the absence of the Practice Manager
• Coordinate onboarding and offboarding processes for all staff, including system access, Smartcards, telephony, and relevant NHS platforms
• Coordinate Medical Student rotas and placements
• Assist with workforce planning and rota management across clinical teams
• Monitor mandatory training and e-learning compliance and follow up with staff where required
• Liaise with IT providers and internal teams regarding system access, functionality, and troubleshooting
• Support telephony systems, including X-on configuration, messaging updates, and issue resolution
• Ensure effective use of practice systems and support staff with technical queries
• Act as the Practice Privacy Officer, supporting compliance with data protection legislation and information governance requirements
• Coordinate housebound vaccination services and associated patient lists
• Support the delivery and administration of practice research projects

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days holiday (pro rata)
• NHS pension
• Free on-site parking

Essential

• Significant experience within an NHS GP Practice environment
• Experience supporting and advising multidisciplinary teams
• Knowledge of primary care operational processes
• Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways
• Knowledge of vaccination programme delivery and NHS contractual requirements
• Excellent organisational and prioritisation skills
• Ability to manage confidential information appropriately.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Experience supporting and advising staff
• Ability to manage competing priorities and work under pressure
• IT systems administration and troubleshooting skills
• Ability to work independently and use initiative
• Competent in Microsoft Office and SystmOne clinical practice system

Desirable

• Experience of rota coordination.
• Experience supporting research activity within primary care
• Knowledge of CQC standards and NHS contractual requirements