Deputy Practice Manager

The Deputy Practice Manager handles the daily operational and administrative running of the surgery. Key duties are:

Team Leadership: Provide direct day-to-day management and

motivation to the reception and administrative teams.

Workforce Planning: Produce, monitor, and upload staff

rotas to the clinical systems. Coordinate annual leave, record sickness,

conduct return to work meetings and arrange cover to ensure constant service

delivery.

Performance & Appraisals: Conduct regular staff

appraisals, set performance targets, and handle initial disciplinary or

grievance queries.

Recruitment & Induction: Lead or assist in the

recruitment process, including pre-employment checks, Disclosure and Barring

Service (DBS) checks, and overseeing onboarding/induction programmes.

Workflow Monitoring: Maintain systems to ensure tasks,

incoming mail, online consultation forms, and repeat prescription requests on

Emis are processed efficiently.

Appointment Management: Monitor appointment availability

and adjust clinical templates to match patient demand.

IT Lead: Coordinate IT troubleshooting, manage user

accounts, and act as the main contact for local NHS IT support.

Premises & Health & Safety: Assist in ensuring the

premises remain clean, secure, and compliant with health and safety, fire

safety, and building maintenance legislation.

NHS Claims & Target Tracking: Oversee administrative

targets for the Quality and Outcomes Framework (QOF), National/Local Enhanced

Services, and PCN contracts.

Assist with monthly NHS claims (e.g., PPA immunisations,

enhanced service reporting) and check payment summaries.

Data Auditing: Build, run, and evaluate searches and

audits on the clinical database to track performance data and support financial

claims.

Cash Management: Supervise petty cash, private fee income

(e.g., insurance reports), and ensure accurate ledger balancing before banking.

Procurement: Manage stock control and purchasing for

stationery, uniforms, and medical supplies within agreed budgets.

Complaints Handling: Act as the first point of escalation

for patient queries, resolving verbal and written complaints swiftly, and

escalating complex issues to the Practice Manager.

CQC Readiness: Implement, monitor, and update policies to

ensure continuous compliance with Care Quality Commission standards.

Confidentiality: Ensure all staff strictly follow data

protection, GDPR, and patient confidentiality policies.

Kirkham Health Centre is a well-established, patient centred

GP surgery situated in the market town of Kirkham within the Fylde Coast area.

We have a patient population of 9,800 patients, covering a mixed urban and

rural area.

We own our own building and have an extensive primary care

team comprising of 4 GP Partners,1 Salaried GP, 3 ANPs, 4 Practice Nurses, 1

HCA, 1 Nursing Associate, Clinical Pharmacist, Social Prescriber, Mental Health

Practitioner and a supportive Administration and Reception team.

We pride ourselves on being a friendly and welcoming

practice who are committed to delivering high-quality care to our patients. We are active members of our local Primary Care

Network and perform well in QOF.

Please note that this advert may close earlier than the

outlined closing date if sufficient applications have been received.

Personal attributes

Essential: - Ability to work flexibly under pressure; - Strong problem solving skills and a high degree of confidentiality

Desirable: - Proactive mindset for improving operational efficiency

Skills & Knowledge

Essential: - Proficiency with GP clinical system EMIS; - Excellent interpersonal, conflict-resolution and communication skills

Desirable: - Knowledge of CQC inspection frameworks and compliance; - Advanced data analysis and spreadsheet auditing skills

Experience

Essential: - Proven supervisory or management experience in a fast-paced office environment; - Experience of working within a GP surgery or wider healthcare environment

Desirable: - Direct experience of managing NHS targets such as QOF; - Experience of managing HR or payroll processes

Qualifications

Essential: - Good standard of Education (GCSEs or equivalent in English and Maths)

Desirable: - Management or leadership qualification (e.g. ILM, AMSPAR)