Deputy Operations Manager

• Support the operational delivery across practices, ensuring services run efficiently and safely.
• Line manager and support both clinical and non-clinical teams.
• Lead on day-to-day workforce matters including performance, attendance and wellbeing.
• Help improve patient access, flow and experience.
• Use data and systems (e.g. SystmOne) to drive service improvements.
• Support governance, compliance and CQC readiness.

• Support the day-to-day operational running of practices, ensuring services are delivered

• Line manage both clinical and non-clinical staff across practices.
• Provide visible leadership across teams, supporting decision-making and escalation of

• Contribute to business continuity planning, responding to operational pressures and service

• Work closely with the Operations Manager to support delivery of organisational priorities.

• Provide line management support to clinical and non-clinical staff.
• Lead on day-to-day people management matters including performance, attendance, conduct and

• Support recruitment, onboarding and workforce planning to ensure appropriate staffing levels are

• Ensure staff training, induction and development are completed in line with organisational

• Co-ordinate the organisation of practice meetings to ensure effective outcomes.
• Support delivery of appraisal processes and ongoing performance monitoring.

• Oversee the effective day-to-day running of operational processes, ensuring services meet patient

• Support the management of appointment systems, ensuring demand and capacity are balanced

• Work with teams to improve patient access, flow and experience across services.
• Support the consistent delivery of operational processes across sites, driving standardisation where

• Ensure effective rota planning and cover arrangements are in place across teams.

• Monitor operational performance, identifying areas for improvement and taking action where

• Use data and reporting (including clinical systems such as SystmOne) to inform decision-making

• Support delivery of audits, reviews and improvement initiatives to enhance service quality.
• Identify opportunities to improve efficiency, patient experience and staff productivity.

• Support clinical governance processes including significant events, complaints and risk

• Support the Operations Manager to ensure that the practice complies with NHS contractual

• Ensure compliance with CQC standards and support inspections and regulatory requirements.
• Maintain and review practice policies and procedures, ensuring they remain up to date and

• Work collaboratively with relevant leads to ensure safe and effective service delivery.

• Build effective working relationships with practice teams and internal departments.
• Liaise with external stakeholders including PCNs, ICBs and partner organisations as required.
• Work collaboratively with and engage the Patient Participation Group (PPG), supporting patient

• Support communication across teams to ensure consistent and coordinated approaches to service

• Maintain oversight of operational systems and ensure accurate record keeping.
• Support reporting requirements, providing updates on staffing, service delivery and performance.
• Ensure effective communication of operational information across teams.

• Undertake any other duties commensurate with the role to support the effective running of services.

• Using personal security systems within the workplace according to Aspiro guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that

• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and

• Active reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas generally clean and overseeing Site Managers in the maintenance of

• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified to the Aspiro Management Team.

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects

• Opportunity to shape and develop within a growing organisation.
• Work closely with senior leadership and influence service delivery.
• Be part of a supportive team focused on improving patient care.

Essential

• Experience in a fast-paced operational or office environment.
• Experience in a patient-facing, public-facing or customer service role.
• Experience of managing or supervising staff (clinical and/or non-clinical).
• Previous line management experience.
• Experience handling difficult or challenging situations / conflict.
• Experience of workforce management including recruitment, onboarding and rota planning.
• Experience of performance management, absence management and staff wellbeing.

Desirable

• Experience working within General Practice/Primary Care/NHS healthcare setting.
• Experience supporting audits, service improvement or quality initiatives.
• Experience working across multiple sites or services.

Essential

• Approachable, supportive and team-focused.
• Self-motivated and organised.
• Adaptable and flexible.
• Proactive and solution-focused mindset.
• High level of integrity and ability to maintain confidentiality.
• Ability to work independently and collaboratively.
• Adaptable and flexible in response to service needs.
• Commitment to high-quality patient care and service delivery.

Essential

• Strong organisational and operational management skills.
• Excellent verbal and written communication skills.
• Strong IT skills including Microsoft Office.
• Ability to analyse data and use reporting to inform decisions.
• Ability to manage competing priorities and workload under pressure.

Desirable

• Experience using clinical systems (e.g. SystmOne).
• Understanding of NHS contractual requirements / CQC standards.
• Knowledge of HR processes and employment practices.
• Understanding of QOF and enhanced services.

Essential

• Willingness to travel across sites.
• Full UK driving license.
• Flexibility to meet service demands (e.g. occasional extended hours).
• Commitment to equality, diversity and inclusion.

Essential

• Educate to A-level (or equivalent).

Desirable

• Management or leadership qualification (e.g. ILM, CIPD, NVQ Level 4/5 or equivalent).
• Evidence of ongoing professional development.
• Training in HR / people management practices.