Deputy Head of Operations

We are looking for a proactive and strategic thinker with a solid background in operations management. You should be a confident communicator and proven leader, capable of influencing at all levels and making data-driven decisions.

Support the Head of Operations in managing core business functions, ensuring efficiency, compliance, and high-quality service delivery.

Lead operational teams to achieve performance targets and service standards.

Monitor and analyse key performance indicators (KPIs) to drive continuous improvement.

Identify and resolve operational issues, streamline processes and implement new systems where appropriate.

Coordinate cross-departmental projects, ensuring timelines and goals are met.

Provide leadership, mentoring, and development to team leaders and staff.

Ensure compliance with relevant legislation, company policies and best practices.

Act as a key point of contact for internal and external stakeholders, representing operations in high-level discussions when required.

Deputise for the Head of Operations in their absence

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.

We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.

University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.

Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.

Knowledge and experience

Desirable: - Experience of working in an Acute Teaching Hospital setting

Education, Training & Qualifications

Essential: - Master's degree or equivalent experience; - Evidence of extensive CPD maintaining up to date knowledge

Desirable: - Extensive knowledge of the NHS in the acute sector

Skills