Deputy Director of Operations
NEMS Community Benefit Services Ltd
Nottingham, NG2 3AJ · NOTTINGHAM, NG7 2UH · SUTTON-IN-ASHFIELD, NG17 4JL
Salary
£75,000 to £85,000
Contract
Permanent
Hours
Not specified
Closing date
13 September 2026
13 days left
Job description
We have an exciting opportunity to join NEMS as our new Deputy Director of Operations - a key senior leadership role for an experienced operational le...
The post holder will act as Deputy for the Director of Operations in their absence, attending meetings to represent NEMS and will report directly to the Director of Operations.
Supporting the Director of Operations, and working with Service teams the postholder is responsible for the operational day to day planning, monitoring and delivery of services.
The post holder will be responsible for leading on and delivering success across a number of key programmes within NEMS, these programmes are essential in ensuring NEMS can deliver its core objectives and will include a range of areas including productivity and efficiency, service development and workforce development and succession planning.
Operational Management
- Line management of Service Manager team.
Reporting to the Director of Operations, you will be a key and integral member of the senior management team.
Deputise for Director of Operations at both internal and external meetings as required
Responsible for the day-to-day operational delivery of services across NEMS, responsible for ensuring where performance standards are off track that the drivers are understood and improvement plans are developed, implemented and evaluated to meet service expectations.
Provide a professional, senior management contribution across NEMS, working in partnership with Clinical teams and others to deliver cost efficient, high quality and responsive services.
Play a key role in the Senior leadership team meeting.
Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities
Drive service improvement opportunities monitoring impact against key performance information.
You will have the autonomy to generate ideas in improving all services
Where required attend contract meetings with commissioners
Review operational performance in conjunction with contractual obligations
Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.
Actively engage in partnership collaborations
Support Head of Digital to exploit the NEMS data operations capability
Contribute to the development of strategic direction and organisational development
Support the Directors in establishing policies, aims and objectives.
Business Transformation Responsibilities
Develop and implement comprehensive business transformation plans and strategies to align with organisational goals.
Working with our Business Improvement team, provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed.
Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities.
Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes.
Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence.
Contribute to shaping the strategic direction and fostering organisational development through innovative approaches.
Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.
NEMS
CBS is a high quality, high performing; not-for-profit organisation which
delivers integrated urgent care and urgent primary care services to over 1
million patients. Responsive, adaptable and continually evolving, we have a
reputation for delivering locally-tailored, safe, effective and cost-efficient
services with high levels of patient satisfaction.
We
are committed to investing in our people and have an established programme of
learning and development, successfully developing our own Urgent Care
Practitioners, Telephone
triage clinicians and Advanced Clinical
Practitioners.
NEMS
currently operates 3 main services: (1) Integrated Urgent Care across
Nottinghamshire serving a patient population of over 1 million, including home
visiting, remote consultation and clinical assessment services; (2) Urgent
Primary care provision located within the A&E Department at QMC, (3) A
24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital
A&E, Mansfield.
NEMS
is committed to the NHS Values (as set out in the NHS Constitution March 2023).
Skills/Abilities/Knowledge
Essential
- Microsoft Excel proficiency and knowledge of other IT systems relevant to the role
- Excellent oral & written communication
- Analyse information and provide solutions.
- Strong analytical skills
- Organise self and others.
- Ability to act upon own initiative.
- Excellent time management skills
- Leadership, supervision and staff motivation
Behaviours and Values
Essential
- Visible
- Self-motivated
- Willing to learn new skills
- Aware of the impact of own behaviour on others.
- Challenges bias, prejudice and intolerance if appropriate or brings to the attention of a manager.
- Empowered and able to deliver.
- Maintains the highest standard of integrity in all interactions.
- Supports and challenges others in maintaining a healthy, safe and pleasant work environment.
- Works in a way that complies with legislation and organisational policy on health, safety and risk management.
- Driven by the needs of workforce priorities, patients and service users.
- Proven ability to form and develop effective relationships with internal staff and external parties.
- Personal values aligned to NEMS core values
- Strong influencer of strategic and operational direction
Desirable
- Genuine passion for the delivery of excellent patient health care.
Additional
Essential
- Ability to commit to a 24 hour on call rota.
Experience
Essential
- Significant, proven experience in senior operational management roles, preferably within the NHS or social care commissioned services.
- Strategic planning and management
- Strong strategic thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Effective liaison and negotiation with outside organisations
- Data-Driven Decision-Making
Desirable
- Experience in urgent primary care services
- Experience in the strategic development and leadership of operational services in the NHS or wider public sector
Qualifications
Essential
- Degree or Post Graduate or equivalent qualifications or experience
Desirable
- Project or Programme Management Qualifications
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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