Department Secretary
The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 01 Freeman Hospital, NE7 7DN
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
10 September 2026
5 days left
Job description
We are currently looking to appoint a Band 3 Departmental Secretary. This is an exciting opportunity to work within the Social Work Office based at th...
You will be required to provide administrative support to a team of social workers and managers. Duties will include telephone and reception service, data input and retrieval (using corporate database systems for which training will be provided) and general clerical and word processing duties. You will be responsible for the daily management of 2 FTE Band 2 staff. This includes responsibility for carrying out supervision and appraisals, monitoring of annual leave and sickness and ensuring all mandatory training is completed. The role also includes responsibility for the management of petty cash, stationery ordering and repairs.
You will be a team worker with the ability to motivate others and have excellent organisational skills.
- To provide a comprehensive, efficient and effective clerical and administrative support service to Social Work staff within the Newcastle upon Tyne Hospital NHS Foundation Trust.
- Supervision of Band 2 staff day to day including organisation of workload, evaluation, appraisal, induction and training features relating to individuals
- Covering tasks relate to word processing of multiple documents and note taking at meetings
- Other tasks relate to management of staff leave, ordering of stationery resources, repair requests relating to management of offices, recruitment and selection of staff.
- Training, induction, supervisions and performance appraisals relating to Band 2 colleagues.
- Implementing new work practices, procedures and policies and responsibility for workload prioritisation.
- Assisting with telephone/reception duties, maintaining filing systems, input of computerised referrals and responding to ad-hoc queries from clients, carers, relatives, colleagues, management and medical professionals.
- Responsible for ensuring the maintenance of computerised records within the Directorates client database system
- Ensuring adequate cover is maintained on own and alternative sites and confidentiality and equal opportunities are adhered to at all times.
- Doing any other appropriate duties as delegated by Social Services Admin Team Manager and Trust Line Management.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Skills, Knowledge and Aptitudes
Essential
- Accurate keyboard skills
- IT literacy and experience of using Microsoft packages (Excel/Word/Outlook)
- Excellent interpersonal/communication skills both written and verbal. Confidence to deal with difficult situations in person or by telephone
- Excellent organisational skills
- Attention to detail
- Experience of arranging meetings including producing reports, agendas, minute taking skills/experience
- Capable of undertaking clerical, financial and numeric tasks accurately with attention to detail
- Team-worker with the ability to motivate a team and also able to work unsupervised using own initiative with a flexible/enthusiastic attitude
Desirable
- Knowledge of the range of services provided by the Trust/Adult/Children's Social Care Directorates
- Experience of mentoring/supervising staff in an office environment
- Knowledge of NHS HR Policies and Procedures
Qualifications and Training
Essential
- GCSE or equivalent at Grade C or above in English
- NVQ Level 3 in customer care/business administration or equivalent experience
Desirable
- ECDL computer qualification or equivalent
Experience
Desirable
- Relevant work experience
- Experience of mentoring/supervising staff in an office environment
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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