Dental Receptionist/Administrator

• £24,853 salary with access to our Group Pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face-to-face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care

• Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionals
• Manage appointment bookings, cancellations and clinic schedules to maximize clinic capacity
• Answer telephone calls and respond to enquiries professionally and efficiently
• Maintain accurate patient records and update information on electronic systems
• Manage referral, waiting and recall processes to support timely patient access to services
• Prepare clinic lists and support clinicians with the administration required for patient appointments
• Process incoming and outgoing correspondence, referrals and reports
• Support the management of patient documentation, records, scanning and filing
• Liaise with colleagues and partner services to support patient care pathways
• Produce letters, reports and other administrative documentation as required
• Ensure patient information is handled confidentially and in line with data protection requirements
• Contribute to the continuous improvement of administrative processes and patient experience
• Work collaboratively as part of the wider dental and administrative team

• Good general education, including a good standard of written and spoken English
• Previous experience in an administrative, reception or customer service role
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to priorities a varied workload
• Good IT skills and confidence using electronic systems
• Experience using Microsoft Outlook, Word and Excel
• The ability to work accurately and pay close attention to detail
• The ability to work effectively as part of a team
• A positive and professional approach to dealing with patients, colleagues and external stakeholders
• The ability to remain calm and effective in a busy environment

• An NVQ Reception/Administrator qualification or equivalent
• Previous experience working within a dental, healthcare or NHS setting
• Experience managing appointments, waiting lists or referral processes
• A full UK driving license and access to a vehicle

Essential

• Good general education with a strong emphasis on written and spoken English is required. Previous experience in roles involving administration, reception, or customer service is important. Excellent communication skills, organizational ability, strong IT skills, and confidence in using electronic systems are needed. Experience with Microsoft Outlook, Word, and Excel is favorable. Possession of an NVQ Reception/Administrator qualification or equivalent, and previous experience in dental, healthcare, or NHS settings are advantageous. A full UK driving license and access to a vehicle are also beneficial.