Daytime Receptionist

To work

alongside the management team in assisting with the running of all Bromley GP

Alliance services.

The role will be between 15 - 30 hours per week depending on availability and the possibility of a job share.

Duties and Responsibilities as a Receptionist

Manage patient requests to book clinical appointments for services

offered by BGPA

Complete EMIS tasks

Manage patient enquiries and cancellation requests efficiently and

swiftly ensuring patient satisfaction

Support and action administrative

emails

Liaise with GPs and host practices

to obtain relevant information to help with the running of the services

Provide administrative support to all

services

Provide administrative assistance to the operational team as required

Undertake a wide range of administrative duties ensuring information is

managed correctly, filed and followed up accordingly

Once trained, competent in both EMIS & ERS systems

Have working knowledge of all software and hardware, i.e., photocopier,

email, patient information system

Support the management team in training new staff when required

Personal/Professional Development

Participate in an annual individual performance review, including taking

responsibility for maintain a record of own personal and/or professional

development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own

actions, either directly or under supervision.

Communication

Demonstrate

interpersonal skills when dealing with all levels of staff across the BGPA

using persuasion, tact and reassurance where necessary.

To deal with all

telephone calls related to the services, ensuring callers are communicated with

in a sensitive and effective manner and problems are dealt with promptly and

efficiently.

Handle

confidential patient material in a sensitive and discreet fashion in compliance

with Bromley GP Alliance policy and procedure.

To be able to

influence, motivate and involve individuals and teams to reach necessary

performance target expectations.

Liaise with other

departments and members of the Bromley GP Alliance and other organisations to

ensure the smooth running of the office and to assisting the functioning of the

team.

The post holder is

required to follow Bromley GP Alliance policies and procedures which are

Regularly updated including

Confidentiality / Data Protection /

Freedom of Information

Post holders must maintain the

confidentiality of information about patients, staff and other health service

business in accordance with the Data Protection Act of 1998. Post holders must

not, without prior permission, disclose any information regarding patients or

staff. If any member of staff has communicated any such information to an

unauthorised person those staff will be liable to dismissal. Moreover, the Data

Protection Act 1998 also renders an individual liable for prosecution in the

event of unauthorised disclosure of information.

Following the Freedom of Information

Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure

if they receive a written request for information.

Equal Opportunities

Post holders must always fulfil their

responsibilities regarding the Bromley GP Alliances Equal Opportunities Policy

and equality laws.

Health and Safety

All post holders have a responsibility,

under the Health and Safety at Work Act (1974) and subsequently published

regulations, to ensure that the Trusts health and safety policies and

procedures are complied with to maintain a safe working environment for

patients, visitors and employees.

Infection Control

All post holders have a personal

obligation to act to reduce healthcare-associated infections (HCAIs). They must

attend mandatory training in Infection Control and be compliant with all

measures required by the Trust to reduce HCAIs. All post holders must comply

with the Bromley GP Alliance infection screening and immunisation policies

as well as be familiar with the Trusts Infection Control Policies,

including those that apply to their duties, such as Hand Decontamination

Policy, Personal Protective Equipment Policy, safe procedures for using aseptic

techniques and safe disposal of sharps.

BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.

BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.

BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.

BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

Experience

Skills

Abilities

Qualifications