Data Quality & Compliance Administrator

• Lead and coordinate the Practice's Quality and Outcomes Framework (QOF) programme, monitoring performance in achieving those key targets.
• Produce and analyse reports, identifying areas for improvement and ensuring data quality is maintained.
• Coordinate clinical audits and quality improvement activities, monitoring progress and outcomes.
• Support the Practice's clinical governance framework, including incident reporting, policy reviews and action tracking.
• Maintain evidence and documentation to support compliance with CQC standards and other regulatory requirements.
• Assist with the preparation for inspections, reviews and contractual reporting requirements.
• Work collaboratively with clinicians and practice staff to promote continuous quality improvement and best practice.
• Monitor compliance with Practice policies, procedures and NHS contractual obligations.
• A proactive team player who must be able to manage own time & workload and work under own initiative without supervision.

• Coordinate, monitoring and reporting of QOF performance across the Practice.
• Monitor achievement against QOF indicators and identify areas requiring action.
• Undertake searches, recalls and data validation activities to support QOF delivery.
• Liaise with clinicians and administrative teams to maximise performance and patient outcomes.
• Produce regular performance reports and maintain QOF action plans.
• Ensure clinical coding and data quality processes support accurate reporting.

• Coordinate and support clinical and non-clinical audit programmes.
• Maintain records of audit activity and monitor completion of action plans.
• Assist in the development and delivery of quality improvement projects.
• Analyse data and performance trends to identify opportunities for service improvement.
• Support the implementation and evaluation of improvement initiatives.

• Support the Practice's clinical governance framework and related activities.
• Maintain governance records, action logs and compliance trackers.
• Assist in the investigation and documentation of significant events, incidents and complaints.
• Support the review and updating of Practice policies, procedures and protocols.
• Ensure governance documentation is stored and maintained appropriately.

• Support maintaining evidence and documentation required to demonstrate compliance with CQC standards.
• Coordinate preparation for inspections and regulatory reviews.
• Monitor compliance against CQC quality statements and associated action plans.
• Support managers and clinicians in maintaining inspection readiness.
• Ensure evidence folders and supporting documentation remain accurate and up to date.

• Produce regular reports relating to quality, governance, audits, compliance and performance.
• Develop and maintain dashboards and monitoring tools.
• Analyse information from clinical systems and other data sources.
• Present information in a clear and meaningful format for management and clinical teams.

• Work collaboratively with all members of the Practice team.
• Maintain confidentiality and comply with all information governance requirements.
• Participate in Practice meetings and relevant training activities.
• Support the achievement of Practice objectives and organisational priorities.
• Undertake any other duties appropriate to the role as reasonably required.

Essential

• Experience of establishing effective office administrative systems
• Experience of working with the general public
• Strong IT skills
• Excellent communication skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications including excel

Desirable

• Experience of working in a GP practice
• Good knowledge and understanding of QOF and Primary Care indicators
• Understanding of data quality and clinical coding principles
• Awareness of expectations and requirements for CQC and Governance