Data Quality and Medical Secretary

• Maintain accurate patient records by processing clinical correspondence, coding information, summarising records and supporting data quality audits to ensure practice and NHS standards are met.
• Manage referrals, patient recalls and information requests, working closely with GPs, clinicians, hospitals and community services to deliver an efficient and responsive patient journey.
• Provide comprehensive medical secretarial and administrative support, including managing practice emails, processing online access requests and supporting the effective day-to-day running of the practice.

• Good standard of general education, including English and Mathematics (or equivalent).
• Excellent IT, keyboard and communication skills, with the ability to accurately manage data and work to deadlines.
• Previous experience in an administrative or customer service environment, with strong organisational skills and the ability to use initiative.

• To work within a team environment to ensure that all patient records are maintained and accurate.
• To download and scan incoming mail on to clinical system and code on to patient records
• Receive incoming patient records and summarise these on to our clinical system ensuring all clinical coding is correct.
• Manage patient recalls.
• Input data into the patients healthcare records as necessary
• Processing Online access requests
• Manage administrative queries as necessary
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Maintain an accurate referrals database
• Process referrals using the electronic referral system (ERS) (F12)
• Support all clinical staff with general administrative tasks as requested
• To provide an efficient comprehensive secretarial service and co-ordinate the doctors appropriately to meet the needs of the service and Doctors.
• Manage practice emails in relation to patient records, referrals and requests
• To work with the Practice Manager on auditing data collection to ensure practice standards are met.
• To deal with all enquiries tactfully and with due consideration of patient privacy
• Participating in educational and learning activities arranged from time to time
• Supporting practice policies and protocols, including health and safety and infection control
• Supporting a drive to greater automation and use of technology
• Duties may vary under the direction of the Practice Manager depending on workload and staffing levels.

• Strive to maintain quality within the practice.
• Assess your own performance and take accountability for your own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage your own time, workload and resources.

• Communicate effectively with other team member.
• Communicate effectively with other office members and clinician at all levels.
• Communicate effectively with patients and carers.
• Recognise patients needs for alternative methods of communication and respond accordingly.

• Apply practice policies, standards and guidance.
• Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.
• Attend regular team meetings.

• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Essential

• Please provide details of your CPD, using examples where necessary.