(**) Customer Services Senior Supervisor
Mid and South Essex NHS Foundation Trust
Chelmsford, CM1 7ETView on map(opens Google Maps in a new tab)
Salary
£28,392
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
3 days leftJob description
Broomfield Hospital is seeking a dynamic, motivated and well-organised Customer Services Senior Supervisor to lead our dedicated Switchboard team. Whe...
- co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
- help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
- promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.
You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Qualifications
Essential: - Good standard of general education; - Competent Information Technology skills including word, excel and outlook
Knowledge
Essential: - Experience in a team leader/supervisor role; - Previous Telephony Operator experience
Desirable: - Knowledge of medical terminology; - NHS Experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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