Crisis Support Worker

Being a crisis care support worker involves supporting the MDT in the assessment and treatment of patients experiencing a mental health crisis in the borough of Hammersmith and Fulham. Ensuring that high quality care is maintained throughout. The service offers a range of short-term support delivered by a multidisciplinary team, including psychologists, doctors, nurses, and occupational therapists.

As part of CAHTT, you will work closely with a variety of local services, such as the Single Point of Access, inpatient wards, community mental health teams, and psychiatric liaison services. There may be times where lone working is required however these are always risk assessed accordingly.

The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.

They will liaise closely with carers, both statutory and non-statutory services, emergency services, and third sector services.

The post holder will work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained.

Holding a full driving licence is essential for this role.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Qualifications

Desirable: - Training in a mental health related course.; - Holds a degree in a health related subject.

Experience

Desirable: - Previous experience of working in mental health NHS services.

Knowledge

Desirable: - Knowledge of mental health symptoms, conditions and treatments.

Skills

Essential: - Good standard of English language both verbal and written.; - Good written and verbal communication skills.; - Good listening skills.; - Computer literate.

Other Requirements

Desirable: - Available for 24 hour working.; - Full UK driving licence.; - Knowledge of another language that reflects the local community would be an asset