Continual Service Improvement Lead

Essential

• Specialist knowledge of continual service improvement, service redesign and improvement methodologies.
• Detailed knowledge of lean 6 Sigma methodology and evidence of working with the DMAIC improvement methodology.
• Detailed knowledge of process mapping, root cause analysis, benefits realisation, service management, performance reporting and the creation of Service Improvement Plans.
• Extensive knowledge of statistical process control tools, understand how to collect relevant information, plot data points and analyse the outputs to draw conclusions.
• Ability to analyse complex information and develop practical, evidence-based recommendations.
• Ability to communicate complex or sensitive information clearly and influence a wide range of stakeholders.
• Good knowledge of information governance, confidentiality and data protection requirements.
• Strong facilitation, coaching and stakeholder engagement skills.

Desirable

• Knowledge of NHS digital, IM&T or service management environments.

Essential

• Significant experience of leading or delivering service improvement, transformation or redesign work in a complex environment.
• Evidence of working with the DMAIC improvement methodology and implementing change programmes
• Experience of creating process maps, Value Stream Maps and identifying waste within processes
• Ability to use Statistical Process Control tools to understand process capability and stability
• Experience of analysing service data and stakeholder feedback to identify and implement improvements.
• Experience of developing improvement plans, project documentation, reports and business cases.
• Experience of facilitating workshops, meetings or review sessions with a range of stakeholders.
• Experience of managing risks, issues and dependencies within improvement activity
• Experience of coaching or supporting others in improvement methods and change delivery.

Desirable

• NHS or public sector experience.
• Experience of working in IM&T, digital, informatics or service management functions.
• Experience of using Power BI, ITSM systems or similar tools to support reporting and improvement.

Essential

• Ability to work flexibly in line with service needs.
• Ability to travel to NHIS and customer sites as required.

Essential

• Educated to degree level or equivalent knowledge and experience of working at a senior level in Lean 6 Sigma methodology
• Recognised improvement qualification such as Lean Six Sigma Green Belt, Practitioner level, or equivalent evidence of specialist improvement training.
• Evidence of continuing professional development.

Desirable

• Lean Six Sigma Black Belt.
• ITIL or equivalent service management qualification.