Complex Care Team Administrator

Administrative Support for the Complex Care Team based at Harbourside Family Practice.

Liaison with external agencies who are involved in the work of the Complex Care Team.

Arranging and attending MDT meetings at four GP practices in Clevedon, Portishead and Pill.

Minuting meetings and ensuring all agreed actions are recorded and distributed.

Maintaining patient records on excel, EMIS and Black Pear.

Information governance for MDT meetings.

Support with data analysis of CTT outcomes.

Administration

of the CCT Teams channel

General

administrative and IT support for the Community Specialist Practitioner (CSP) and

Support

clinical leads to proactively identify patients for neighbourhood support

worker caseload.

project planning meetings

Accept

referrals from multiple agencies and liaise with the team to allocate workload.

Record

referral progress and outcomes.

Attend

CCT MDT meetings across the four practices.

Prepare

and distribute agendas prior to meetings.

Lead

on information governance for MDT meetings.

Take

meeting minutes and support team in the completion of care plans.

Record

agreed actions on EMIS and send to team members.

Act

as point of contact for people supported by the CCT as required (phone calls

and/or messages).

Prepare

and communicate discharge summaries to patients via preferred method.

Support

data analysts to review outcomes of the project by providing anonymised data as

needed.

research team by providing qualitative data in the care plan as required.

Harbourside Family Practice is a forward thinking practice with a strong emphasis on teamwork, patient-centred care and continuous improvement. We operate from a modern, purpose built health centre with bright spacious facilities.

The practice is part of the Gordano Valley Primary Care Network, which is made up of four practices with a population of over 50,000 patients. The Complex Care Team works across the PCN and is part of the National Neighbourhood Health Implementation Programme. The team functions inside a 'team of teams' framework that brings together general practice staff. community nurses, mental health workers, social care providers and voluntary organisations. The focus is on proactive support for individuals managing complex health conditions with frailty risks.

We are committed to learning and development and provide a supportive environment in which members of our team can develop their skills and experience.

Qualifications

Experience

Essential: - Three years administrative experience; - Demonstrable experience of working as part of a team

Desirable: - Experience of working in a GP Surgery or in healthcare; - Experience of using EMIS web and Black Pear; - Experience of organising MDT meetings

Skills and Abilities

Personal Qualities and Attributes