Complex Care Officer - Adult Care 18521/3517

Please refer to the PERSON SPECIFICATION in the attached job description for more details on the requirements of the postholder.

To manage a caseload, working under the direction of the Complex Care Senior Officers, to source and secure the right advice, care and support package in complex cases for adults with an assessed eligible need, across all care types (residential, nursing, home, community, supported etc), at the right time and at the right cost.

The caseload will include, but is not be restricted to, instances where existing frameworks and contracts terms cannot deliver the specific individual requirements or where for individuals or groups of individuals, it is necessary to undertake competitive tender processes, utilising existing frameworks and contracts or via the open market, in order to source the right care and support solutions.

They will work on all aspects of commissioning and procurement to identifying options and undertake the end-to-end sourcing for complex needs, liaising and establishing positive relationships with practitioners, individuals and providers.

It requires knowledge and understanding of local care markets as well as national and Council procurement and processes, practice, legislation and regulations in order to support microcommissioning and tendering exercises.

1. Identifying and implementing options for care and support packages within the appropriate cost and service requirements, and the end-to-end sourcing for complex requirements. This will include liaising with practitioners, providers and individuals to support tendering and contracting processes.

2. Undertake negotiations with providers, utilising market intelligence to understand the capacity and capability and acting as the Councils commercial astute client to support financial scrutiny and deliver value for money, with cost avoidance and or savings where practicable; ensuring financial contributions/top ups are effectively implemented and all processes are completed to enable prompt and accurate provider payments.

3. Ensure all procurement and care sourcing activity undertaken complies with regulatory frameworks (including CQC), Procurement Legislation, organisational policies and procedures, and professional codes of conduct, and aligns with the Corporate Risk Strategy.

Throughout each stage of the procurement and care sourcing process, ensure that potential risks are identified, managed and minimised, and escalated as appropriate.

4. Challenge the way existing services are commissioned and use market analysis to identify best practice Provider services and support on innovative delivery models. This will include formal and informal decision-making reports, assisting in the delivery of fit for purpose and compliant commissioning routes, associated tender processes and documentation, assisting in the evaluation of tender submissions, supporting risk management and contributing to the resolution of issues, disputes and or complaints throughout the commissioning lifecycle.

5. Responsible for the drafting and preparation of effective tender processes ensuring that services and goods are commissioned and procured within the set budget allocation and that value for money efficiency gains are realised wherever possible. This includes responsibility for leading or assisting, subject to risk and complexity as appropriate, in development and delivery of procurement programmes in designated portfolio of services.

6. Liaise with commissioning leads, contract managers, practitioners and individuals to ensure the efficient and effective transfer from the commissioning and tendering process onwards to accurately complete and maintain individual placement agreements.

7. Build, manage and maintain strong working relationships with commissioning leads, contract managers, practitioners, individuals and providers. Support new ways of working within the team and across service areas, with practitioners, providers, partners and individuals.

8. Ensure practice contributes to and is consistently aligned with the delivery of Adult Care and Community Wellbeing strategic commissioning strategies, approaches and intended outcomes as well as all Council policies, practices and behaviour expectations. Remaining up to date and compliant with all relevant legislation, regulations, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.

9. Maintain the Councils databases, case and management information systems ensuring accurate, timely and comprehensive records for all complex care placements.

10. Analyse data concerning complex care placements and producing intelligence and insight reports to meet Service, Directorate and Council requirements.

11. Undertake research into service specific markets including benchmarking of services, costs and commercial and contracting approaches, and contribute to the stimulation and engagement of the market for services in designated portfolio.

12. Support the Care Sourcing Senior Officers and Manager, along with the wider Strategic Commissioning Team through contributing to integrated commissioning activities across the full breadth of the commissioning cycle, including but not restricted to

planning commissioning and procurement

contract management, assurance and improvement processes

quality assurance, monitoring and review of services and Providers

market engagement and shaping activities

performance analysis and desktop data analysis

Lincolnshire County Council, is one of the largest employers in the county. We are an organisation that embraces diversity, innovation and progress. We value our people and want to ensure that we can support you in joining and growing with us.

We will view you as an integral member of our community and recognise that your well-being is paramount. To show our appreciation, weve crafted a competitive package designed to not only acknowledge your hard work but also foster a healthy work-life balance.

From health benefits and retirement plans, we strive to provide a package that supports well-being and financial stability and that meets the diverse needs of our workforce.

We want everyone who works with us to feel included and celebrate their uniqueness. We are committed to promoting equality of opportunity, eliminating unlawful discrimination, harassment and victimisation, and promoting good relations for both employee and for the people of Lincolnshire.

People often say every day is a learning day and at LCC a culture of learning is something we really believe in. We recognise the importance of supporting your learning and development and can offer a variety of different learning opportunities depending on what is right for you and the organisation. This could be through your everyday tasks, through hands-on experience, structured programs, formal qualifications, coaching, or informal learning opportunities.

Qualifications