Complaints, Risk & Governance Co-ordinator
University Hospitals of Derby and Burton NHS Foundation Trust
Derby, DE22 3NEView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
20 October 2026
1 day leftJob description
We are looking for a highly organised and motivated person with significant administrative experience to join us. This role will support our Divisiona...
Track activity and requests accurately.
Problem solving including allocations and delays
Support timely responses
Support learning activity
Administer key meetings
Use of key systems to produce and monitor information
Produce high quality information
Closing date of applications: 20 October 2026
Interview date: 3 November 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Qualifications
Essential: - GCSE Maths and English; - Secretarial qualification eg BTEC3, NVQ3
Desirable: - Customer care / counselling qualification
Knowledge
Essential: - Working knowledge of DATIX system or similar; - Hospital / healthcare experience; - Understanding of confidentialty and discretion
Experience
Essential: - Ability to organise workload and that of others; - Use of MS programmes eg word & excel
Desirable: - Ability to coach / train others; - Ability to use DATIX / DCIQ to manage and produce information
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
6 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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