Community Triage Nurse
East of England Community Health and Care NHS Trust
Norwich, NR2 3TUView on map(opens Google Maps in a new tab)
Salary
£32,073 to £39,043
Contract
Fixed-Term
Hours
Not specified
Closing date
11 November 2026
22 days leftJob description
The Norwich Triage team currently has a fixed term vacancy for a Community Triage Nurse. The Triage Hub is the starting point of the patient journey i...
You should be competent and have evidence-based knowledge of a wide array of nursing interventions to be able to triage effectively. Supporting and coaching patients via telephone is also part of the role, therefore proficient telephone and IT skills are important. Although experience of Triage would be an advantage, it is not essential, as full training will be provided. The role allows for development of enhanced assessment skills with clinical judgement being at the forefront.
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patients record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title
Although the role is predominantly office based working in the Triage Hub, triaging planned nursing visits and visits requiring an urgent community response, the role does allow for clinical time which can be spent delivering care to patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.
For full job description and person specification please see attached documents. If you are interested in the above please do get in touch, informal discussion about the role is always welcome.
Qualifications
Essential: - Current NMC registration
Skills, Abilities & Knowledge
Essential
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact & Diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Good time management skills
- Good interpersonal skills
- A team player
- Work flexibly to accommodate patient/ service needs
- Concentrate when undertaking patient care & inputting data/patient records
Experience
Essential: - Experience working in a multidisciplinary team; - Experience working with patients with multiple pathologies and delivering car plans to meet their needs
Desirable: - Experience working within a community setting; - Knowledge of SystmOne
Communication
Essential: - Able to communicate effectively in written and verbal English Language
Person and People Development
Essential: - Evidence of relevant experience and development; - Support other staff
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework):
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Self-awareness
- Enthusiastic and able to work under pressure
Other
Essential
- Must hold full UK driving licence and have access to a vehicle
- Able to make own travelling arrangements
- Be able to kneel, bend and stoop and work in cramped environments.
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am - 6:30pm
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
- Able to manoeuvre limbs of around 5kg - 6kg
- Able to manoeuvre patients using handling aids
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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