Community Support Worker

Working within a multidisciplinary service of Consultants, Psychologist, Nurses, OTs, Social workers, Support workers, Peer Support Workers, Mental Health and Wellbeing Practitioners working to provide outstanding specialist mental health assessment and evidenced based intervention for people with severe and enduring mental health difficulties and complex emotional needs. Providing high quality of care, achieve the services key performance indicators, create a positive learning environment for all and maintain a culture of psychological safety.

Delivering interventions 1-1 and within a group setting that are

evidence based and recovery focused.

Ability to communicate clearly and effectively over the telephone and

face to face within the boundaries of confidentiality.

Verbal and written information sharing, within the Team or the wider

Multi-Disciplinary Team.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance

with the Livewell Southwest policies, including the Data Protection Act (1998).

The post holder demonstrates a positive attitude to mental health

attending to patients with respect and courtesy.

The post holder will ensure that professional boundaries are always

adhered to.

Please note that Livewell may close the job advertisement early if a high number of applications are submitted.

All Livewell staff are expected to be able and willing to work across a 7 day service.

You will be part of an exciting, passionate, friendly, hardworking team offering a range of city wide community based interventions with people experiencing mental health problems.

You will be supporting registered and non-registered members of the team in delivering biopsychosocial interventions in line with the personalised care framework.

The role is diverse, and no one day is the same.

You will support in the development of groups and work 1:1 with individuals with identified needs and interests.

Verbal and written information sharing, within the Team or the wider Multi Disciplinary Team, which may include other community based mental health teams and inpatient services.

Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with the Livewell policies, including the Data Protection Act (1998) and the Confidentiality Policy.

The post holder demonstrates a positive attitude to mental health attending to patients with respect and courtesy.

The post holder will ensure that professional boundaries are always adhered to.

Collaborating in completion of personalised care framework documentation under supervision of a qualified staff ensuring all entries are countersigned in accordance with the Record Keeping Policy.

Has confidence to communicate with people who are experiencing mental health difficulties when English is not their first language.

Liaise with MDT members and other agencies at the request of qualified staff. Attend meetings and be confident to discuss patient care with other Professionals.

Assisting patients in various social and therapeutic activities delegated by the qualified staff as care planned in agreement with the key worker.

Collaboratively plan, assess, contribute to the development and delivery of group programmes. Co facilitate recovery focused groups with peer navigators, volunteers and other Professionals. Knowledge, Training and Experience:

The post holder will participate in updating their practice; knowledge and skills within their sphere of practice, under the guidance of qualified staff, including mandatory training and Mental Health essential training e.g. Mental Health Act and PCF.

Experience dealing with a variety of mental health problems in various settings both in the community and in hospital with support and supervision from qualified staff.

To be aware of and adhere to policy and legislation relating to Mental Health and able to access the information both in writing and electronically.

An awareness of Mental Health service delivery. Adhere to the lone worker policy.

Be aware of standards required by mandatory bodies such as CQC.

Able to plan the safest most cost-effective route for community visits.

When working out in the community, have the ability to weigh up situations and seek support and guidance over the telephone where necessary.

Must have the ability to make rapid risk assessments on each visit to promote the safety of the patient, staff, carers and general public, e.g. Risk assessment tools v experience and acting safely to protect all.

Liaise with other services to arrange appointments that both meet patient needs and service demands.

Able to plan own workload including completing White Board (lone worker policy), Implementing a variety of packages of care as outlined in the individual patients care plan. Reporting back to qualified staff. Recording information of visits electronically. Planning further interventions as indicated within the care plan.

Utilise the online diary system for managing visits Complete and submit e-expenses as per policy Physical Skills:

Confidence to navigate in an urban and rural environment

Competent keyboard skills to enable information to be inputted into electronic clinical database and PCF. Must be able to keep electronic diary up to date and confidence to take on more IT skills as clinical technology improves.

With appropriate training and support ability to take accurate physical observations i.e. blood pressure, pulse and temperature and record in notes advising qualified staff if there were any problems.

Home visits to multi-occupied buildings, many without lifts.

Escorting patients out of their home environment providing programmes of care and ongoing assessment of need (e.g. Anxiety Management Programmes).

Carry out frequent home visits throughout the city

Due to patients living conditions it may be necessary to stand/crouch for periods of time.

Awareness of independent responsibilities in the implementation of Lone worker policy.

Assist in formulation and planning of care alongside qualified member of staff. Implement plans of care or patients on the team caseload.

Observe, report and record progress on patients visited in the community and to pass on to the person with overall responsibility. Responsibility to ask qualified staff to countersign written and electronic communication.

Assist qualified staff on assessments or reviews.

Report to qualified staff any perceived risks to patients and staff. Contribute to clinical case discussions.

Livewell Southwest is an independent, award-winning social

enterprise delivering integrated health and social care services across

Plymouth, South Hams, and West Devon, with specialist services in parts of

Devon and Cornwall. Our teams work in community hospitals, GP practices, sports

centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and

collaboration. We focus on transforming services to ensure sustainability, while

empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in

shaping the care they receive, striving to deliver the right care at the right

time and place. Centering our work on individual needs helps people lead

healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training

pathways, leadership programs, and funding for qualifications like the Care

Certificate and Nurse Training Scholarships. Our induction and preceptorship

programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all

sections of the community, including those with armed forces experience, lived experience of mental

health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the

application process, contact the Recruiting Manager listed in the job advert.

Knowledge

Experience

Essential: - Experience of working and supporting with people with mental health problems; - Experience of Team working

Qualifications