Community Administration Advisor

• Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
• To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame
• Escalate, where appropriate urgent referrals and care needs of service users.
• Track progress of service users through referral, assessment, review and discharge
• Provide service users with basic information regarding their prescriptions and medication
• Responsible for the issuing and re ordering of prescriptions for nurse prescribers
• Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable.
• Ensure staff rotas are up to date and accurate, and distribute as appropriate
• Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team

• To co-ordinate and prioritise referrals received into community nursing and specialist nursing services
• To provide a customer focused service, maintaining a professional manner; including when difficult situations arise
• Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
• To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame
• Escalate, where appropriate urgent referrals and care needs of service users.
• Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
• Track progress of service users through referral, assessment, review and discharge
• Prioritise clinical appointments for service users
• Provide service users with basic information regarding their prescriptions and medication
• Responsible for the issuing and re ordering of prescriptions for nurse prescribers
• Maintain and distribute documents, including reports, spreadsheets and databases
• Participate in service audits where applicable
• Order and receive clinical supplies, including stock taking where necessary
• Ensure staff rotas are up to date and accurate, and distribute as appropriate
• Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
• Maintain strict confidentiality in conjunction with the Data Protection Act
• Be willing to work flexibly

Essential

• NVQ 2 / Customer Service
• GCSE English Language & Maths or equivalent
• Word Processing RSA II or equivalent experience
• ECDL or equivalent
• Good standard of general education
• Evidence of risk assessment training/awareness
• Commitment to ongoing training and development

Essential

• Excellent written and verbal skills
• Ability to prioritise own workload within a busy office setting
• Excellent keyboard skills and use of Microsoft packages including Word, Excel and Outlook
• Experience in undertaking audits
• Proven experience of working as part of a team in an office/health care setting
• Experience of working within the primary care/community health care setting
• Experience of working within the NHS.
• Knowledge of IT system e.g. Cerner, SystmOne
• Experience of working with patients with complex needs and their carers
• Experience of working with the public

Essential

• Strong team working skills
• Ability to work under pressure
• Flexibility
• Good communication skills
• Articulate, calm, polite and well-motivated with a positive attitude to customer care.
• Effective listening skills
• Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances.