Colorectal Cancer Care Navigator

As a Cancer Navigator, you will act as a key point of contact for patients, helping them navigate their treatment pathway and access the support and information they need. You will coordinate appointments, investigations and follow-up care, undertake holistic needs assessments, provide basic psychological support within agreed competencies, and respond to patient queries through effective telephone triage and signposting. You will also work collaboratively with healthcare professionals across primary, secondary and community care services to ensure seamless patient care.

The successful candidate will support the delivery of high-quality cancer care by facilitating communication between patients, carers and healthcare teams. You will maintain accurate patient records and databases, monitor follow-up pathways, support patients on self-managed follow-up programmes, and contribute to health and wellbeing initiatives that empower patients to self-manage their condition. The role requires excellent organisational, communication and interpersonal skills, together with a commitment to improving patient experience and outcomes.

You will be responsible for coordinating patient pathways, assisting with multidisciplinary team processes, monitoring diagnostic tests and appointments, providing information and education to patients and carers, and supporting remote surveillance programmes. The role involves maintaining accurate documentation, contributing to patient satisfaction and service improvement initiatives, and ensuring patients receive timely, compassionate and personalised care. Working both independently and alongside Clinical Nurse Specialists, you will help deliver a responsive and supportive service for colorectal cancer patients and their families

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Qualifications

Essential: - GCSE or equivalent level including Maths and English (C/Level 4 )

Desirable: - Educated to diploma level or relevant experience

Experience

Communication

Essential: - Excellent communicator both face-to-face, telephone and email.; - Good observational skills; - Ability to use tact and empathy

Flexibility

Essential: - Required to work flexibly to meet unpredictable demands of service