Clinical Systems Support Lead
University Hospitals Coventry and Warwickshire NHS Trust
Coventry, CV2 2DX
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
In plain English
What this job actually involves
This job involves leading a team that helps staff use hospital systems, managing user accounts, and providing technical support. It's a good fit for someone with IT experience, who enjoys problem-solving and working with people. You'll need to be flexible and able to work independently.
What you'll need
- You need a degree or equivalent experience and an IT qualification, such as a HNC.
- You must have experience working with NHS applications and knowledge of data protection and confidentiality.
- It's desirable to have experience of change management, system management, and working in an acute NHS environment.
- You should be able to work independently and be flexible with your working hours, including on-call shifts.
- You'll need to be able to communicate technical information to non-technical staff.
How to boost your chances
- Consider taking a course in IT or data protection to boost your skills and knowledge.
- Highlight your experience working with NHS applications and your knowledge of data protection in your application.
- Practice explaining technical information to non-technical people to improve your communication skills.
- Think about how your experience of change management and system management could be applied to this role.
- Research the Trust's values and how you can contribute to them in your application.
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead specifically in r...
- Management and creation of EPR accounts and related applicationsManagement of appropriate Data Collection WorkbooksProviding a support service to users of systems
- Provide Line management and support to the EPR System Support Analysts
- Providing timely and accurate access to systems
- Developing and maintaining key documentation to support processes
- Support cascade training
- General system administration duties
- Provide basic management cover for other ICT systems
- Help to support 24/7 services within the Trusts working independently on-call
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Qualifications
Essential
- Educated to degree level or equivalent experience
- IT Qualification (HNC) or equivalent through experience/knowledge
Experience
Essential
- Experience of a variety of NHS applications
Desirable
- Experience of change management
- Experience of system management of a major Trust system
- Experience of working in an acute NHS environment
- Experience of a variety of computer applications
- Knowledge of EMIS system and functionality
Knowledge
Essential
- Possess an understanding of data protection and confidentiality
- Knowledge and awareness of Information Governance and Data Protection - including but not exclusive The Caldicott Guardian
Desirable
- Knowledge of service desk functionality and use
- Knowledge of back-end applications within Cerner Millennium
Skills
Essential
- Excellent attention to detail
- Ability to communicate complex issues effectively at any level
- Experienced and competent PC user with good working knowledge of MS Office
- Ability to interpret policy into operational procedures and processes
- Good time management and organisational skills
- Ability to work in a dynamic environment and deliver to deadlines
- Self-motivated, with drive and initiative
Desirable
- Ability to understand and interpret current and future state workflows
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
- Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 August 2026
Last checked
14 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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