Clinical Systems Dispatcher

• Coordinating patient appointments and urgent home visits
• Monitoring incoming requests for care and ensuring they are dealt with promptly
• Supporting healthcare professionals by managing appointment schedules
• Keeping patients updated if there are delays
• Responding to phone calls from healthcare partners and support services
• Using computer systems to manage patient information and bookings
• Helping oversee drivers and support staff during overnight shifts
• Identifying and escalating any issues that could affect patient care
• Maintaining accurate records and reports

• Stays calm under pressure
• Is highly organised
• Can manage several tasks at once
• Enjoys problem-solving
• Is confident using IT systems
• Communicates clearly and professionally
• Works well as part of a team
• Wants to make a positive difference to people's lives

• Coordinating patient appointments and urgent

• Monitoring incoming requests for care and

• Supporting healthcare professionals by

• Keeping patients updated if there are delays
• Responding to phone calls from healthcare

• Using computer systems to manage patient

• Helping oversee drivers and support staff

• Identifying and escalating any issues that

• Maintaining accurate records and reports
• Keep patients requiring a home visit updated

• Provide shift handovers including any

• Report any incidents
• Follow business continuity plans and escalate

• NHS Pension Scheme with a 23.78% employer contribution
• 33 to 38 days annual leave, including bank holidays (pro rata for part time staff)
• Access to Vivup employee benefits, including:
• 24/7 counselling services
• Salary sacrifice schemes for cars and bikes
• Discounts from national retailers
• Blue Light Card discounts

Essential

• Experience working in an administrative, coordination or scheduling role
• Experience working in a busy environment with multiple priorities
• Experience maintaining accurate records and data systems
• Experience communicating with a range of stakeholders by telephone and email
• Understanding of confidentiality and data protection requirements
• Experience coordinating appointments, bookings or service delivery

Desirable

• Experience of working to performance targets, deadlines or KPIs
• Experience handling incidents, escalation processes or operational issues
• Experience supervising staff, drivers or support teams
• Experience in a healthcare, NHS or urgent care environment

Essential

• Excellent communication skills (verbal and written)
• Strong organisational and coordination skills
• Ability to prioritise competing demands in a fast-paced environment
• Strong IT skills and confidence using multiple computer systems simultaneously
• Ability to accurately input, maintain and retrieve data
• Customer service and patient-focused communication skills
• Ability to manage complaints, concerns and difficult situations professionally
• Ability to work collaboratively with multidisciplinary teams and partner organisations
• Ability to use initiative and solve problems independently

Essential

• Ability to work shifts including evenings, nights, weekends and bank holidays
• Ability to attend Nelson House base and other locations as required
• Ability to act as a chaperone when required
• Compliance with confidentiality, information governance and health & safety requirements

Essential

• Calm and resilient under pressure
• Reliable and dependable
• Friendly, approachable and professional
• Strong attention to detail and accuracy
• Flexible and adaptable to changing demands
• Team player who works collaboratively
• Patient centred and committed to high standards of care
• Able to make decisions confidently within defined procedures
• Positive and proactive approach to work

Essential

• Educated to GCSE standard or equivalent

Desirable

• Fire Warden trained/qualification
• First Aid trained/qualification