Clinical Support Services Co-ordinator
Kingston and Richmond NHS Foundation Trust
Teddington, TW11 8HYView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Fixed-Term
Hours
Not specified
Closing date
26 November 2026
14 days leftJob description
We are looking for a part time enthusiastic and organised team coordinator with experience of working within an administration hub or similar environm...
- Ability to work autonomously and as part of a Team.
- Provide an initial point of contact for referrers Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
- Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.
- Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response service.
- Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
- Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
- Receive and provide handover with the overnight single point of access both administrative and clinical.
- Participate in the ongoing development of the service.
- Complete accurate patient records to ensure continuity of care.
- **Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment.
Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Qualifications
Essential: - Educated to GCSE / 'O' level standard; - Customer Care Training
Desirable
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection Issues and GDPR
- Appropriate secretarial/administrative qualification
- ECDL Qualification
- Knowledge of Medical Terminology
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
- Experience of using filing systems
Desirable: - Previous NHS or public sector environment experience
Knowledge
Essential
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to work under pressure
- Ability and willingness to extend knowledge and learn new skills
- Support of NHS values/ethics
Desirable: - Ability to be firm, yet pleasant as appropriate
Skills
Essential
- Able to demonstrate a commitment to the Trust's values
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Excellent time management skills
Desirable: - Good numeracy skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 November 2026
Last checked
12 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related