Clinical Support Coach

Accountabilities

1. Conducting outcome-based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards.

2. Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression.

3. Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.

4. Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.

5. Covering the HP helpline with a coaching approach – responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.

6. Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.

7. Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Key contacts and relationships

Internal

Service Delivery Manager

Clinical Assurance Leads

Heads of Clinical Assurance & Audit

Operational Delivery Manager

External

DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Essential

Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)

Competent Disability Analyst

Worked as a competent health professional for a minimum of 1 year

Approval and consistent performance in key tasks for role

Able to deliver productivity and quality standards agreed between the Maximus and the Department

Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus

Creating and executing action plans to drive performance improvement

Able to coach and inspire HPs

Able to build strong working relationships, influencing and empowering others to make pro-active decisions

Display confidence and a calm and steady presence to effectively manages difficult situations

Desirable

Coaching Experience

Maximus Competencies

Embraces Respect.

Partners Effectively.

Creates Innovative Solutions.

Focuses on the Customer?.

Demonstrates Compassion.

Takes Responsibility & Acts with? Integrity.

A commitment to the principles and practices of diversity, equity, and inclusion.

Individual Competencies

Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct

Complies with all applicable continuous professional development requirements

Able to effectively develop and support HPs to improve maintain performance standards

Able to ensure that professional practice standards and "best practice" are maintained in all areas of work

Flexible and adaptable

Able to understand and respond proactively to changing customer needs

Able to collaborate effectively with wide variety of needs to drive a performance culture

Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences

Able to drive innovation, and identify ideas and solutions to benefit the wider business

EEO Statement