Clinical Services Coordinator

The post-holder will provide high-level coordination and operational oversight across the clinical workforce, clinician rotas, appointment capacity, clinical workflows, pathology and imaging, clinician tasks, QOF, long-term condition activity, trainees and students, clinical education, clinical meetings, audit and service improvement.

A central purpose of the role is to ensure that available clinical resource is used effectively to meet patient demand. Working closely with the Director of Clinical Services, the post-holder will use workforce, appointment, activity and performance data to identify variation, unused capacity, clinical waste, workflow pressures and opportunities for improvement.

The role will work closely with GPs, multidisciplinary clinicians, Clinical Team Leads, managers, pharmacists, trainees, students, educational supervisors and external education providers, providing a key operational link between clinical leadership, clinical teams and wider practice operations.

Clinical Workforce and Rota Coordination

the clinical workforce in response to patient demand & service

absence, clinic scheduling & changes to clinical sessions.

clinical workforce information.

workforce gaps & escalate these promptly.

Services & Clinical Team Leads to support appropriate distribution of

clinical resource across services & sites.

to reduce avoidable gaps in clinical capacity.

workforce utilisation while maintaining safe staffing & appropriate

clinical oversight.

consistent clinical working arrangements across WellBN.

appointment capacity & clinical workforce utilisation.

patient demand, available appointments & clinical resource.

mismatched clinical capacity & support timely corrective action.

appointment capacity based on anticipated patient demand & workforce

availability.

pressures & escalate risks to patient access or service delivery.

Services in reviewing appointment structures, session utilisation & deployment of the multidisciplinary workforce.

access, planned care & continuity of care.

opportunities to release additional clinical capacity through improved

pathways, workflows & use of the wider multidisciplinary team.

clinical model that matches the right patient to the right clinician,

through the right pathway, at the right time.

Clinical Services to develop & coordinate a programme of clinical

operational audits.

appointment utilisation, workforce deployment, clinical workflows & capacity.

activity & utilisation across clinicians, services & sites.

avoidable duplication, unnecessary follow-up activity & other areas of

clinical waste.

types, consultation activity & clinical pathways to identify

opportunities to improve productivity.

findings to the Director of Clinical Services.

clear actions & monitor delivery against agreed improvement plans.

whether improvements have been achieved & sustained.

Services in assessing whether clinical workforce resource is being

deployed effectively.

opportunities to release capacity without compromising quality, continuity

or patient safety.

clinical activity, capacity, utilisation, productivity & improvement.

regarding workforce investment & service redesign.

clinically effective & financially sustainable primary care operating

model.

of service changes, including improvements in capacity, productivity,

patient access, quality & resource utilisation.

tasks & clinical workflows across WellBN.

clinician tasks & identify delays, backlogs & areas requiring action.

or clinical team.

unallocated clinical tasks & escalate these promptly.

recurring backlogs or potential patient safety concerns to the appropriate

Clinical Team Lead or Director of Clinical Services.

processes for the management of clinician tasks, pathology & imaging

workflows.

clinical tasks & workflow pressures to support capacity planning & clinical governance.

demonstrating that clinical tasks and results are appropriately allocated,

reviewed & actioned within agreed timescales.

problems & support the Director of Clinical Services in developing

sustainable solutions.

indicators & identify areas requiring additional focus.

condition recall programmes & clinical pathways.

relating to patient recalls & reviews.

activity & support teams to maximise completion of appropriate patient

care.

performance dashboards.

Director of Clinical Services.

where performance is below expectation.

avoidable missed opportunities.

throughout the year rather than reliance on year-end recovery activity.

for clinical trainees, students & newly appointed clinicians.

coordination of trainee & student placements.

universities & other education providers.

supervisors, named educators & clinical supervisors.

with trainee & student requirements.

relating to trainees, students & clinical placements.

for new clinicians & trainees.

appropriately reflected within workforce & capacity planning.

clinical meetings.

performance information & action logs.

appropriate follow-up.

Director of Clinical Services, Clinical Team Leads, clinicians & operational teams.

processes across services.

to clinical pathways & working practices.

monitoring clinical operational priorities.

may adversely affect clinical delivery & escalate these appropriately.

to improve clinical efficiency, workflow & patient care.

recall systems.

unnecessary administrative & clinical workload through improved digital

processes.

systems to monitor tasks, results, recalls, appointment activity & clinical performance.

improve data quality & consistency.

Services in ensuring that digital processes support rather than create

barriers to effective clinical delivery.

service redesign projects.

changes to clinical pathways & operating models.

assurance that agreed actions are being delivered.

service changes are achieving the intended outcomes.

steps or duplication.

access, continuity, clinical capacity & workforce utilisation.

Services in maintaining effective operational clinical governance systems.

meetings & maintain clear records of decisions and actions.

follow up outstanding actions.

systems.

to support quality assurance and CQC readiness.

activity arising from clinical incidents, complaints, performance concerns

or identified service risks.

operational data & escalate these to the Director of Clinical Services.

auditable evidence that agreed clinical processes are operating

effectively.

WellBN is preparing to launch a new

organisation in January 2027, alongside an upcoming rebrand and under new

management led by Dr Tom Lever. Its an exciting time to join us as we develop

a progressive, modern approach to general practice, with compassionate patient

care, collaborative working and staff wellbeing at its heart.

WellBN serves approximately 25,500 patients

across our Brunswick, Burwash and Benfield sites in Brighton, Hove and

Portslade.

Our team includes a strong pharmacy

service, paramedics and practice nurses, with a focus on collaboration and

staff wellbeing. We care for a diverse community, including neurodiverse

patients and trans, non-binary and intersex patients, with training and support

provided.

As we move towards the launch of the new

organisation, our ambition is to build a modern, inclusive practice where

patients receive excellent care and colleagues feel supported, valued and able

to develop.

Personal Attributes

Skills and Abilities

Experience

Qualifications

Essential: - GCSE English and Maths at Grade 4/C or above, or equivalent.

Desirable: - Relevant qualification in healthcare management, business administration, data analysis or a related field, or equivalent professional experience.

Knowledge and Understanding