Clinical Service Manager

• Develop, implement and monitor service readiness plans, ensuring clear milestones, ownership and assurance arrangements are in place.
• Work collaboratively with clinical, nursing, operational and corporate teams to support the design and implementation of future service models and pathways.
• Support pathway review, redesign and testing to ensure services are ready to operate effectively within the new Velindre Cancer Centre.
• Lead multidisciplinary workstreams and task groups, ensuring delivery against agreed objectives and timescales.
• Identify, manage and escalate risks, issues and dependencies, supporting the development of effective mitigation plans.
• Support planning for dual running and service continuity, ensuring patient safety, quality and operational resilience are maintained throughout transition.
• Analyse and interpret complex activity, workforce, performance, quality and financial information to support decision-making and service planning.
• Develop business cases, option appraisals, reports and recommendations for senior leaders and governance groups.
• Support quality improvement, governance and assurance activities, ensuring readiness plans align with national standards and organisational requirements.
• Build effective relationships with stakeholders across the organisation.

Essential

• Educated to Master's level or equivalent significant experience.
• Evidence of senior management level continuing professional development.
• Specialist knowledge of clinical service management, cancer pathways or healthcare service delivery.
• Clinical, nursing, AHP or operational management background relevant to cancer services.
• Understanding of NHS operational, planning, performance and governance frameworks.
• Understanding of clinical service readiness, transition planning, dual-running risks and post-move stabilisation.
• Understanding of quality, safety, patient experience and clinical governance in healthcare.
• Understanding of cancer pathways and national cancer standards.

Desirable

• Project management qualification or equivalent experience, for example PRINCE2, MSP or Agile.
• Quality improvement, Lean or equivalent improvement qualification.
• Knowledge of OECI accreditation and designation requirements, peer review processes and specialist cancer centre quality principles.

Essential

• Substantial senior management experience in a complex healthcare environment, with responsibility for delivery across multiple services, pathways or professional groups.
• Demonstrable experience of leading large-scale service change, mobilisation or transformation from design through implementation and benefits realisation.
• Experience of exercising autonomy, making recommendations on complex problems and providing authoritative advice to senior clinical and executive stakeholders.
• Experience of leading multidisciplinary or matrix teams, managing performance and delivering through others across organisational boundaries.
• Experience of developing policies, operating procedures, governance frameworks or service standards with impact across more than one service area.
• Experience of managing risks, issues, dependencies and assurance within formal programme or corporate governance arrangements.
• Experience of analysing complex activity, workforce, finance, quality and performance data to support decisions, option appraisal and improvement.
• Experience of budgetary, delegated resource or business case responsibility, including demonstrating value for money.
• Experience of working in cancer services, oncology pathways or another comparably complex specialist clinical environment.

Desirable

• Experience of managing complex services, pathways or operational interdependencies.
• Experience of supporting service mobilisation, hospital move, dual running or new facility commissioning.
• Experience supporting digital, workforce, patient flow, access or clinical pathway transformation.
• Experience of working within a programme, PMO or project governance structure.
• Experience of contributing to peer review, accreditation, OECI, quality assurance or specialist cancer centre development activity.

Essential

• Highly developed communication, negotiation and influencing skills, including the ability to convey complex, sensitive or contentious information and achieve agreement where views differ.
• Advanced analytical and judgement skills, with the ability to evaluate multiple options, assess risk and make sound recommendations when information is incomplete or conflicting.
• Ability to plan and organise a broad range of complex, interdependent activities over extended timescales and to re-prioritise rapidly in response to changing circumstances.
• Ability to lead through influence across professional and organisational boundaries, creating clarity, accountability and shared ownership.
• Ability to develop high-quality executive reports, business cases, option appraisals and presentations with clear evidence and recommendations.
• Ability to work autonomously within broad policies and objectives, applying professional discretion and recognising the limits of delegated authority.
• Credible, resilient and politically astute, with the confidence to challenge constructively and manage sustained pressure, ambiguity and competing priorities.
• Advanced digital literacy, including confident use of data analysis, spreadsheets, dashboards, reporting and programme management tools.

Essential

• Strong understanding of recognised service improvement and transformation methodologies and their application in healthcare.
• Knowledge of NHS operational planning, performance improvement and governance arrangements.
• Knowledge of cancer pathways, national cancer standards and the operational pressures within specialist cancer services.
• Understanding of service readiness, transition planning, dual-running risks and post-move stabilisation requirements.
• Understanding of risk, issue and dependency management within programme governance.
• Understanding of how OECI standards and indicators can support evidence-based readiness, quality assurance, patient-centred pathway improvement, benefits monitoring and organisational learning.