Clinical Nurse Manager - Frederick Salmon South

Act as an advocate for the patient through effective support and information enabling them to make choices and decisions concerning treatment and their care.

Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues, and to challenge staff about their location.

Ensure carer / family and visitors are aware of policies, standards/guidelines relevant to the patient care or the clinical area.

Ensure effective communication with people where there is a degree of confusion or need for clarity e.g. complainants, misunderstanding with staff and patients.

Meet face to face with complainants and communicate in a manner to enable constructive outcomes to beachieved.

Ensure any barriers to understanding are overcome. Plan to resolve complaints at local level and respond to written complaints enabling a constructive outcome within the Trust Complaints Policy.

Ensure effective communication within the team, conduct and attend meetings, and ensure staff' attend regular team meetings. This may include having to share sensitive and contentious information with staff and positively overcoming a hostile response.

Ensure good communication verbally and via formal documentation and electronic sources with all members of the nursing, multidisciplinary team, patients, family and any other service users.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Band 6 nursing experience

Band 6 nursing experience